Senior Solution Consultant

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Senior Solution Consultant , you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!
Overview

The Senior Solution Consultant is a customer‑facing role within the Global Merchant Business Unit and Solutions , reporting directly to the Head of Global Merchant Solutions Consulting . Based in Central / Eastern Europe , the role leads strategic, outcome‑driven engagements with large enterprise merchants across EMEA , shifting conversations from product features to end‑to‑end business solutions. Acting as a trusted advisor during pre‑sales, the consultant aligns customer business objectives, market and regulatory drivers, and ACI’s solution strategy to clearly articulate value, guide solution design, and enable informed decision‑making. The role requires deep expertise in online payments and fraud, strong market insight, and a proven ability to consult at executive level with complex, enterprise merchants.
Responsibility:

The Senior Solution Consulting is a key role responsible for executing on the growth objectives of the Merchant Solution portfolios. This role is responsible for articulating our vision and strategy, and positioning our solutions in the market and with prospects & customers. The role also will have responsibility to continue to drive a solution-centric approach, aligning go-to-market plans and refining value propositions that best represent the depth and breadth of ACI’s broad solution set. This role will ensure that steps in the sales process effectively define and demonstrate the value of ACI’s solutions and assist in acquiring new prospects and cross-selling solutions to existing customers. In working with Sales as well with Product Management this role will ensure solution consulting has a strong influence in the sales process and a strong voice into customer requirements and needs, including providing continually appropriate feedback. This role is accountable for driving a world-class solution consulting practice that combines strong industry knowledge, in-depth solution and technology knowledge, and advanced solution selling skills to influence and drive the customer or prospect to buy ACI solutions.

- Lead consultative engagements with enterprise merchants to define business outcomes and solution strategies.

- Influence and drive executive-level customer conversations during pre-sales to demonstrate value and differentiation of ACI solutions.

- Own business case development: lead value discovery workshops, build ROI/TCO models, and define measurable success criteria.

- Design and orchestrate Proof-of-Value engagements with clear entry/exit criteria and success metrics.

- Apply structured qualification methodology (e.g., MEDDICC) to improve no-go discipline and win rate.

- Collaborate closely with cross-functional teams to deliver integrated solutions and account strategies.

- Author industry points of view and maintain competitive intelligence to inform discovery and demos.

- Create reusable value assets and enable Sales/SCs to apply them consistently.

- Provide market insights and thought leadership to customers and internal stakeholders.

- Partner with Customer Success to track value realization post-sale on top accounts.

- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Domain Expertise

Deep knowledge of online payments, fraud prevention strategies, and industry best practices. Strong understanding of EU mark