Senior ServiceNow Developer

At Thales , we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.
Our Benefits

- Competitive remuneration + super + annual bonus + private medical insurance

- Role location open to Australia wide with flexible working arrangements

- Annualised performance review process

- Fitness Passport discount – Access to a network of gyms across AUS from $15 P/W

- Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

- Modernised Paid Parental Leave

- Veterans leave

- Novated Lease options

- Personal & professional training development opportunities

- Sonder – Wellbeing & Support Partner

Our Team
The ServiceNow Team is responsible for the development, support, and continuous improvement of Thales Australia's ServiceNow platform. As we continue to expand our capabilities across ITSM and IRM, we're looking for passionate individuals who enjoy delivering innovative solutions, improving business processes, and enhancing user experiences.

Working closely with business and technology stakeholders, you'll help deliver scalable solutions that improve service delivery, strengthen governance, and support business outcomes. It's an opportunity to join a collaborative team focused on technical excellence, continuous improvement, and shaping the future of ServiceNow across the organisation.

Your Role

As a Senior ServiceNow Developer, you will be a key contributor to our ServiceNow roadmap, helping drive the expansion and maturity of our platform across IT Service Management (ITSM) and Integrated Risk Management (IRM) capabilities. Working closely with technical teams, business stakeholders, and service owners, you will design, develop, and optimise solutions that enhance service delivery, automate processes, strengthen governance, and deliver measurable business outcomes.
Key responsibilities include:

- Develop, configure, and optimise the ServiceNow platform, including custom applications, workflows, integrations, scripting, and automations that align with business objectives and ServiceNow best practices

- Support and lead the ongoing expansion of ServiceNow capabilities across ITSM and IRM modules, helping shape the platform roadmap and future state architecture

- Collaborate with cross-functional teams to gather requirements, prioritise enhancements, and deliver scalable solutions aligned with ITIL practices and organisational governance requirements

- Ensure platform reliability, security, and performance through code reviews, testing, troubleshooting, platform governance, and proactive monitoring

- Identify opportunities for automation, process improvement, and service optimisation to improve user experience and operational efficiency

- Support platform lifecycle activities including upgrades, release management, documentation, service continuity, and operational support for critical ServiceNow applications

- Provide technical expertise and guidance to stakeholders, translating business requirements into effective solutions while communicating technical concepts in a clear and practical manner

- Contribute to establishing development standards, best practices, and governance frameworks that support the continued growth and adoption of the ServiceNow platform across the organisation

Your Experience
To thrive in this role, you'll bring:

- 4+ years of experience working with ServiceNow, including ITSM, IRM, or related platform capabilities

- 2+ years of hands-on ServiceNow