Senior Service Designer - 10918966 NL

Senior Service Designer

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Location: Amsterdam, Netherlands

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Employment Type: Contract / Freelance

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Start Date: 1 October 2026

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Duration: 6 Months

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Experience: 8–10 Years

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Domain: Product / User Experience

Role Overview

- We are seeking an experienced Service Designer who can combine hands-on user research and design with stakeholder facilitation and strategic thinking.

- You will work alongside an existing Product Designer and Development Team to shape and validate upcoming solutions before they enter the delivery phase.

- The role requires someone who can operate comfortably at both a strategic and hands-on level within a complex, cross-functional environment.

Key Responsibilities
User Research

- Conduct qualitative user research and gather actionable insights.

- Conduct key-user interviews and validation sessions.

- Perform user testing with end users at operational locations.

- Collaborate with Business Process Analysts (BPAs) to gather and analyse user insights.

- Translate research findings into practical design recommendations.

Service & Experience Design

- Define future user journeys and service concepts.

- Design and validate upcoming features before development begins.

- Ensure proposed solutions are conceptually sound and aligned with user needs.

- Identify opportunities to improve existing services and user experiences.

- Support the integration of existing applications into CrewPlanner .

Design Thinking & Facilitation

- Facilitate Design Thinking workshops and co-creation sessions.

- Align business and technical stakeholders around user needs and proposed solutions.

- Encourage a user-centred approach to decision-making.

- Facilitate discussions between cross-functional teams and drive alignment.

Roadmap & Strategy

- Contribute to future product and service roadmaps.

- Provide design input into:
- New features

- New user groups

- Service improvements

- Integration of existing applications

- Help shape solutions before they move into development and delivery.

Essential Skills

- 8+ years of relevant experience in Service Design / User Experience .

- Strong experience conducting qualitative user research.

- Key-user interviews and user validation.

- User testing and insight analysis.

- Service and journey design.

- Design Thinking and workshop facilitation.

- Stakeholder management and facilitation.

- Experience translating research insights into actionable solutions.

- Experience working within cross-functional Business & IT teams.

- Strong strategic and hands-on design capabilities.

- Excellent English communication skills.

Desirable Skills

- Experience with enterprise or operational systems.

- Experience working with crew management or workforce management platforms.

- Experience with application and system integration.

- Understanding of the Dutch language.

- Experience working in complex organisational environments.

Key Competencies

- Strong strategic thinking and problem-solving skills.

- User-centred mindset.

- Excellent stakeholder management.

- Strong facilitation and workshop leadership skills.

- Excellent qualitative research capabilities.

- Ability to translate complex user insights into practical solutions.

- Strong communication and presentation skills.

- Ability to work effectively across business and technical teams.

- Comfortable balancing strategic thinking with hands-on delivery.

- Collaborative, proactive, and adaptable approach.

Apply now if you are an experienced Service Designer with a strong background in user research, stakeholder facilitation, and service design within complex enterprise environments.

Originally posted on Himalayas