Senior Service and UX Designer Government Digital Transformation

Senior Service and UX Designer, Government Digital Transformation

Full-time Contract | Remote within Canada | Alberta Business Hours
About the opportunity

Aequilibrium is seeking a Senior Service and UX Designer for a potential multi-year public-sector digital modernization initiative.

You will help improve complex internal, partner-facing, and public-facing digital services supporting housing programs across Alberta. The environment includes an enterprise Microsoft Dynamics 365 platform, a Partner Portal and related digital services.

This is a senior, hands-on role combining service design, user research, enterprise UX, accessible interface design and stakeholder facilitation. You will work within a cross-functional Agile team alongside product managers, business analysts, developers, architects and government stakeholders.

The initial contract is expected to run from November 2026 to November 2027 , with the potential for two additional one-year extensions. The successful candidate must reside and work in Canada and be available full-time during Alberta business hours.

Compensation

The anticipated contractor rate for this role is $80–$100 per hour , depending on experience, public-sector qualifications, and alignment with the required service-design capabilities. The engagement is expected to be full-time, with approximately 2,000 hours anticipated annually. The initial one-year contract may be extended for up to two additional one-year terms; extensions and annual hours are subject to client approval and are not guaranteed.
What you will do

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Lead human-centered design across internal, partner-facing and public-facing digital services.

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Plan and conduct user research, including interviews, discovery workshops, usability testing, surveys and behavioral analysis.

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Map complex service ecosystems and develop current-state and future-state journey maps and service blueprints.

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Translate research, user needs and business requirements into information architecture, user flows, wireframes and interactive prototypes.

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Design intuitive, responsive and accessible interfaces for enterprise web applications and portals.

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Create and maintain enterprise design systems, including component libraries, design tokens and interaction standards.

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Apply WCAG 2.2 AA accessibility requirements throughout research, design and implementation.

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Facilitate design-thinking, co-design and stakeholder-alignment workshops.

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Collaborate closely with product, business, architecture, development and quality-assurance teams within an Agile environment.

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Prepare production-ready design specifications and support developer handoff, implementation and design QA.

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Use usability metrics, analytics and user feedback to measure outcomes and guide continuous improvement.

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Provide design leadership while remaining actively involved in research and design delivery.

What we are looking for
The following experience is required:

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10+ years of progressive experience delivering UX, UI and service design within complex enterprise environments.

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5+ years supporting digital transformation within government, the broader public sector or Crown corporations.

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A post-secondary degree or diploma in interaction design, human-computer interaction, UX design, product design, industrial design, graphic design, computer science or a related discipline.

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Demonstrated experience designing responsive enterprise applications, portals or complex digital-service platforms.

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Strong human-centered service-design experience, including user research, journey mapping, service blueprinting and current-state and future-state service modeling.

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Experience designing citizen-facing, partner-facing or internal enterprise digital services.

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Experience developing or governing enterprise design systems, component libraries and design tokens.

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Demonstrated application of WCAG 2.2 AA accessibility standards.

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Experience preparin