Senior Salesforce Developer

Description
About Our Team

Our employees thrive in a culture that's fast-paced and ego-free, where innovation and collaboration are encouraged at every turn. We are an organization that provides federal agencies instant access to experienced and talented professionals who understand their unique challenges and know the most efficient ways to address them. We are continually investing in resources and talent, so we stay prepared with specialized teams in place who are experts in creating tailored technologies. Our solutions empower Federal organizations to grow, modernize, and succeed in a rapidly evolving landscape.

We value all voices and want to attract talent from all backgrounds. We're on the lookout for individuals who are passionate about technology and thrive in environments where problem-solving is approached with creativity and enthusiasm. If you're someone who enjoys continuously expanding your skill set while tackling real-world business problems, you'll feel right at home with us. Veterans and military spouses are especially encouraged to bring your unique and valuable experience to our team.
About the Role

We are seeking a Salesforce Senior Developer to support mission-critical Salesforce implementations for the Department of Veterans Affairs (VA). In this role, you will help lead the modernization and enhancement of enterprise systems that support call center operations, case management, and business process tracking across multiple VA departments.

Our teams deliver solutions leveraging Salesforce Service Cloud, Experience Cloud, Omni-Channel routing, and Knowledge to enable efficient, scalable, and user-centered service delivery for Veterans and internal stakeholders. Depending on the engagement, you may also support Platform-only implementations focused on workflow automation, data management, and operational reporting.

You will work within an Agile and DevSecOps environment alongside developers, administrators, architects, QA engineers, and product owners to design, build, and deliver secure and scalable solutions. This role requires close collaboration with business stakeholders to translate mission needs into technical solutions that improve service delivery and operational efficiency.

In addition, we are increasingly leveraging AI-driven capabilities within Salesforce. The ideal candidate will have experience or strong interest in configuring and applying Salesforce Agentforce and related AI tools to enable intelligent automation, improve case handling, and enhance user and agent experiences. You will contribute to identifying practical AI use cases and implementing them in alignment with enterprise standards and governance.
Responsibilities

- Lead Salesforce development efforts in partnership with architects, product owners, administrators, QA engineers, and business stakeholders to deliver secure, scalable, mission-focused solutions.

- Design and develop advanced Apex, Lightning Web Components, Platform Events, integrations, reusable services, and automation patterns that support complex enterprise requirements.

- Lead the design and implementation of REST APIs, event-driven architecture, asynchronous processing, Change Data Capture, and enterprise integration patterns across Salesforce, MuleSoft, Azure, and other connected systems.

- Provide technical leadership for Salesforce Service Cloud, Experience Cloud, Omni-Channel, Knowledge, and Platform-only implementations supporting case management, call center operations, workflow automation, reporting, and business process tracking.

- Guide the implementation of Data Cloud capabilities, including data ingestion, harmonization, unification, segmentation, activation, and data quality controls to support trusted enterprise insights and AI-enabled use cases.

- Lead Agentforce, Einstein, Prompt Builder, and related AI solution design by identifying practical automation opportunities, defining agent actions and guardrails, and ensuring s