Senior Salesforce Business Analyst
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we're in the business of elevating people - helping them to thrive and feel fantastic. Lifting others up can be hard, heavy work, and we passionately believe that the sense of purpose and personal satisfaction this brings are worth it.
What started in Poland is now an international, cloud-based marketplace that's scaling rapidly. We bring independent business owners together with their customers on a product that connects creative communities and opens up worlds of opportunities.
For our providers, our products offer services for getting booked, paid, and building a loyal client base. For their clients, we're where they can find their favourite spots, discover new businesses and book appointments in an instant.
Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy .
The people you'll like to work with and things you'll enjoy impacting:
As a Salesforce Business Analyst reporting to our Salesforce Architecture Manager in our Salesforce team, your purpose will be to act as an operational co-pilot to our cross-functional leadership across Sales, Customer Success, and Product. You'll own end-user support, process improvements, and platform adoption across our Salesforce tech stack and ecosystem, using your analytical and functional expertise to independently turn ambiguous business asks into structured scope, clear documentation, and actionable next steps. You'll partner directly with internal stakeholders to streamline key workflows, champion strict data governance to maintain system integrity, leverage best practices across Salesforce clouds to maximize platform capabilities, and drive high-autonomy, hands-on solutions that deliver positive business outcomes.
Requirements
Essentially, to ensure you succeed in this role you're going to need…
1. Experience Level : 6+ years of experience as a Business Analyst with a proven track record of independently generating user stories, requirements, scope documentation, and assumptions logs without close supervision.
2. Mandatory Certifications : Active Salesforce Administrator and Salesforce Platform App Builder certifications.
3. Salesforce Ecosystem Knowledge : Hands-on experience with Salesforce Sales Cloud, Service Cloud, and Salesforce AI.
4. Solution Design & Process Automation : Strong capability to translate business needs into technical solution designs, paired with a deep understanding of how systems and automation drive end-to-end business processes.
5. Engineering Collaboration : Demonstrated experience preparing for and contributing to engineering refinement and estimation sessions, with the ability to address detailed technical and process questions on the spot.
6. Tooling & Documentation : Fluent, independent proficiency in Jira, Confluence, Slack, and Google Workspace (Docs/Sheets) to structure and present information effectively.
7. Core Professional Skills : Strong creative problem-solving skills, excellent time management, and high-level communication, presentation, and interpersonal abilities.
It will also help you to have…
1. Specific Salesforce Platform Experience : Prior experience working with Data Cloud and Agentforce .
2. Specialized Consultant Certifications : Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant, Salesforce Data Cloud Consultant, and/or Salesforce Agentforce Consultant.
3. Strategic & Analytical Mindset : Ability to align Salesforce configurat