Senior Revenue Enablement Manager: Sales Effectiveness
We’re UserTesting —the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100— UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The Opportunity
We’re looking for a Senior Enablement Manager to own how our GTM teams execute the later stages of the deal cycle and manage the full customer relationship—from delivering compelling demos and navigating pricing and negotiations to driving successful renewals, QBRs, upsell, and expansion conversations.
This is a highly visible role for an experienced GTM professional who can combine strategic thinking with hands-on execution. You’ll bring first-hand customer-facing experience and a strong point of view on what drives effective deal execution and customer management. You’ll use that expertise to identify performance opportunities and build practical enablement programs that improve how Sales, Solution Consulting, and Customer Success teams work with customers.
As a senior member of the Enablement team, you’ll partner closely with GTM leaders, use field and performance insights to prioritize enablement needs, and influence how we build skills across the organization. You’ll also bring an AI mindset to how you work, stay connected to our GTM technology and processes, and contribute to broader enablement priorities. Your approach will be practical and engaging, with an emphasis on live learning, role-play, peer practice, and coaching that teams can immediately put into action.
Responsibilities
-
Own enablement across critical deal and customer moments. Develop and drive enablement strategies for demos, pricing, and negotiation, helping Sales and Solution Consulting connect solutions to customer needs, communicate value clearly, and navigate complex conversations with confidence.
-
Strengthen customer lifecycle execution. Build enablement around mutual action plans and customer management that helps Sales and Customer Success maintain momentum, create accountability, and deliver a consistent experience across deals, renewals, and ongoing customer relationships.
-
Drive stronger renewals, QBRs, and expansion motions. Equip CSMs with the skills and practices to lead effective QBRs, surface meaningful account insights, identify growth opportunities, and confidently navigate renewal, upsell, and expansion conversations.
-
Use field insights to improve GTM performance. Partner with Sales and Customer Success leaders to analyze customer interactions and Gong calls, identify patterns across demos, negotiations, deal progression, and renewal risk, and translate those insights into targeted enablement and coaching.
-
Lead relevant, scalable product and GTM enablement. Keep product enablement current and accessible so Sales, Solution Consulting, and Customer Success can accurately communicate our evolving capabilities, while helping teams effectively use our GTM technology stack, including Gong, Planhat, Showpad, Tableau, and Aligned.
-
Advance an AI-enabled approach to GTM. Bring curiosity and experimentation with AI into your own work, identify practical applications that improve GTM effectiveness, and help teams build the confidence and skills to incorporate AI into how they learn, prepare, sell, and sup