Senior Quality Manager - International Systems Integration

Company Overview

At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The International Systems Integration Project Management Office (PMO) oversees a large, global portfolio of critical communication system deployments. As the strategic backbone for these operations, we guide international project teams by driving process maturity, continuous improvement, tools adoption, and robust delivery reporting. We focus on elevating the quality, reliability, and capability of our project delivery worldwide to help to provide seamless integrations that empower our customers in the moments that matter.

Job Description

As a Senior Quality Assurance Manager, you will define and execute our quality strategy across the international systems integration lifecycle. You will foster an Inclusive culture of continuous improvement while managing frontline quality deliverables. Partnering with global deployment teams, stakeholders, and business leaders, you will align quality metrics with business objectives to drive meaningful impact. We welcome candidates with a Bachelor's degree or equivalent practical experience who are passionate about collaborative assurance and operational excellence.

Key Responsibilities
Strategic Quality & Governance

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Define and execute a robust quality strategy across the international systems integration lifecycle to meet established business objectives

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Establish the governance framework for our internal audit programmes to help to ensure organizational adherence to Quality Management Systems (QMS), ISO 9001 standards, and regulatory requirements

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Collect and analyze relevant performance data to deliver actionable insights to senior leadership, recommending strategic improvements to project delivery

Process & Operational Excellence

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Develop and deploy a tailorable audit methodology and database to evaluate projects of differing risk profiles and technologies across the International Region

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Conduct collaborative assurance audits that help project teams understand the value of best practices, overseeing all findings and non-compliances through to successful closure

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Support external ISO audits, continuously analyzing results to incorporate actionable feedback into our overarching quality assurance strategy and operational delivery

Cross-Functional Collaboration & Resolution

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Lead root cause analysis and execute corrective and preventive actions (CAPA) for quality issues impacting project deployments

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Partner with Systems Integration project stakeholders, international deployment teams, and business leadership to align quality metrics

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Collaborate with the global Corporate Quality organization to maintain strategic alignment on enterprise-wide quality initiatives, partnering with the broader Business Operations team to integrate these advancements into our regional strategy for continuous improvement

Basic Requirements

- Bachelor's degree

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Solid experience in quality management or systems integration

Job Requirements
Technical Expertise

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Audit Programme Design to architect tailorable assessment questionnaires, databases, and selection approaches for diverse risk profiles

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Quantitative Analysis to comprehend, analyze, and interpret complex technical documents

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Data Management to utilize statistical analysis tools supporting data-driven decision-making

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ISO 9001 Standards to support external assessments and help to ensure strict regulatory and operational adherence

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Root Cause Analysis (CAPA) to execute corr