Senior Product Manager, Stella AI

Position Description:

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Senior Product Manager, Stella AI who’s excited to make an impact. In this role, you will be responsible for leading product strategy and execution within Stella, ServiceTrade's suite of agentic AI products. This role bridges product execution with strategic leadership—balancing hands-on product ownership with cross-functional collaboration, at a moment when technology, data, and AI are reshaping how essential service work gets done. You'll lead initiatives for high-impact, AI-powered features, partnering with engineering, design, customer success, and go-to-market teams to drive adoption and deliver measurable outcomes.

Why ServiceTrade:

You’ll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

On the Product Management team, you’ll have the opportunity to bring new AI capabilities to market. You'll help set the standard for how ServiceTrade builds and ships products that earn customer trust, deliver tangible value, and drive real adoption rather than skepticism.

About You:

You are an experienced SaaS Product Manager with a strong technical foundation and a proven record of shipping AI capabilities that drive real customer adoption, trust, and measurable business ROI. Grounded in empathy for commercial service contractors, you excel at translating complex customer workflows and operational pain points into clear, high-impact product requirements and agentic AI features. You thrive in high-trust, fast-paced, agile environments where you can balance long-term strategic vision with hands-on, day-to-day product leadership. A skilled communicator and cross-functional collaborator, you smoothly bridge the gap between engineering discussions and executive strategy, while actively championing the use of AI tools in your own workflow to make research, analysis, and execution faster and smarter.

Key Responsibilities and Activities:

- Drive AI Product Strategy & Execution: Lead strategic planning and tactical delivery for Stella products within ServiceTrade's suite of agentic AI products, ensuring each capability is grounded in real customer workflows and delivers measurable value.

- Own the Roadmap: Define, refine, and prioritize AI-powered features that support ServiceTrade's mission to help commercial service contractors grow their business.

- Customer & Market Discovery: Serve as the voice of the customer by engaging with users, prospects, and partners to deeply understand their workflows and pain points, and to identify where AI and automation can meaningfully reduce manual work.

- Launch AI Capabilities That Earn Trust: Partner closely with Product Marketing, Sales, and Customer Success on how new AI capabilities are introduced to customers—ensuring launches build trust, articulate tangible value, and drive adoption rather than skepticism.

- Cross-functional Collaboration: Partner with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals and customer needs.

- Product Development Leadership: Guide day-to-day development activities including backlog grooming, sprint planning, and UAT. Ensure clear, actionable stories and requirements, including for AI/ML-driven features.

- Thought Partnership: Collaborate closely with senior leadership to inform product strategy and influence the long-term vision for Stella and ServiceTrade's broader AI roadmap.

- Industry & Techn