Corporate Account Manager

Position Description:

At ServiceTrade , you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Corporate Account Manager who’s excited to make an impact. In this role, you will be responsible for retention and the expansion of customers’ investment in ServiceTrade apps and services. You are responsible for a portfolio of high-end customers in a geographic region. You will ensure that your customers understand the ServiceTrade customer journey, increase their business revenue through the investment and adoption of ServiceTrade ’s apps and services, and negotiate and secure ongoing renewals with us. You will conduct business reviews, establish growth plans, demonstrate solutions, and ensure that issues are addressed by appropriate departments within ServiceTrade . We provide a team environment and work in conjunction with other ServiceTrade departments, such as Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing.
Why ServiceTrade :
You’ll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

On the Revenue team, you’ll have the opportunity to conduct high-stake deals, navigate intricate and complex sales cycles, and leave an indelible mark on the landscape of our industry.
About you:

You are an active listener and ask insightful questions to understand your customers and their businesses. You know how to research and engage with your accounts at multiple levels to understand how our solutions fit into their overall plan for success. You understand the value of having a methodology for understanding business levers and processes, you can make recommendations, take ownership of challenges, and deliver value to your clients. You are polished and professional in your interactions internally and externally.

The successful candidate will be intellectually curious and resourceful, an enthusiastic collaborator, an agile and consultative business partner, and a customer-first thinker. This role is ideal for someone who thrives under pressure, embraces challenges, and consistently achieves outstanding results through commitment, execution, and finesse.
Key Responsibilities and Activities:
Maximize Retention and Minimize Churn

- Engage key customer executives and users as the primary business point of contact with ServiceTrade customers

- Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application

- Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade

- Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams

Increase Customer Investment in ServiceTrade applications and services

- Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations

- Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base

- Negotiate and close complex renewal contracts that build in growth and additional investment where possible

- Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases

Account Planning & Cross-Functional Collaboration

- Develop and maintain account plans that align c