Senior Manager, MarTech (Salesforce)

Job Summary

The Senior Manager, Martech (Salesforce) is responsible for driving the growth, strategy, delivery excellence, and operational leadership of CDW 's Salesforce business within the broader MarTech practice. This leader serves as the primary delivery and business leader for Salesforce-related services, including Salesforce Data Cloud, Marketing Cloud, Experience Cloud, Commerce Cloud, Agentforce, CRM, Industry Clouds, and AI-powered customer engagement solutions.

The role partners closely with Sales, Alliances, Solution Architecture, delivery leaders, and strategic partners to develop and execute go-to-market strategies, expand Salesforce services revenue, grow customer relationships, and ensure successful delivery outcomes.

This leader is accountable for Salesforce business growth, financial performance, customer success, coworker development, partner alignment, and delivery quality while helping build CDW 's long-term Salesforce services capabilities.
What you will do
Salesforce Business Strategy and Growth within MarTech

- Define and execute the Salesforce services growth strategy within the broader MarTech portfolio.

- Build and scale Salesforce services across Commercial, Enterprise, Healthcare, Financial Services, State and Local Government, Education, and Federal markets.

- Partner with sellers to identify, qualify, shape, and accelerate Salesforce opportunities.

- Develop differentiated Salesforce service offerings, accelerators, methodologies, reference architectures, and reusable assets.

- Drive Salesforce pipeline generation, services bookings, revenue attainment, backlog conversion, and margin performance.

- Translate market trends and Salesforce platform innovation into credible investment plans and customer value propositions.

Salesforce Capability Ownership

- Own strategy, growth, capability development, and delivery oversight across Salesforce Data Cloud, Marketing Cloud, Agentforce and AI, CRM, Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud, Industry Clouds, Revenue Cloud / CPQ, and Customer Success and Managed Services.

- Balance deep Salesforce specialization with integrated MarTech solutions and measurable business outcomes.

- Build certification, specialization, and delivery-readiness plans aligned to forecast customer demand.

Sales and Business Development Leadership

- Serve as executive sponsor for strategic Salesforce pursuits and priority customer relationships.

- Participate directly in executive client meetings, discovery workshops, solution reviews, proposal reviews, and deal strategy sessions.

- Partner with Client Executives, Solution Executives, Alliances, and delivery leaders to develop account strategies and advance pursuits.

- Ensure Salesforce delivery expertise is incorporated early in the sales process to improve solution quality, feasibility, margin, and delivery confidence.

- Support proposal development, statements of work, estimation, pricing strategy, and contract review.

- Lead a consistent rhythm of business for Salesforce pipeline reviews, forecasting, and account-growth planning.

Salesforce Ecosystem and Partner Leadership

- Establish and maintain executive relationships across the Salesforce ecosystem, including Salesforce and strategic implementation, distribution, and services partners.

- Lead joint business planning, go-to-market alignment, co-sell motions, partner sourcing strategies, capacity alignment, delivery governance, and escalation management.

- Educate partners on CDW capabilities, delivery models, and priority offerings.

- Ensure partner-supported delivery aligns with CDW quality, commercial, security, and customer-experience expectations.

Delivery Excellence and Customer Success

- Provide executive oversight for strategic Salesforce customers and complex engagements.

- Ensure engagements meet customer expectations for quality, financial performance, delivery excellence, and customer satisfaction.

- Establish