Senior Manager, Implementation

About Medallion :

At Medallion , we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show - Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

About the role:

We're looking for a Senior Manager, Implementation to lead a function at the forefront of the Medallion Customer Experience. Implementation is the foundation of every customer partnership: your team works with new clients to implement, train, and drive adoption of Medallion 's product suite, setting the tone for the entire relationship.

You'll manage and develop a team of Implementation Project Managers who deliver both repeatable mid-market projects as well as customer enterprise engagements. Just as important, you'll evolve how we run implementation - building a rigorous, data-driven motion, rooted in best practices that you and your team will work to establish, and which enables faster, lower effort, and higher quality delivery.

Implementation sits within Customer Experience and partners closely with Sales, Solutions Consulting, Operations, and EPD. With Sales, you’ll establish a new SOW process to standardize pricing and project scoping across our client base. Within Customer Experience, you’ll work closely with our Engagement Management team for post-live handoffs, and our Technical Solutions team during projects. You will also own components of the services P&L trajectory - implementation and TSM are paid services, and you'll drive them to margin neutral or better.

This role reports to the Director of Technical Services and base compensation for this role may land between $165,000 - $210,000. In addition to base salary, Medallion offers equity, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.
Responsibilities:

- Team Leadership & Strategy

- Lead, coach, and develop a team of Implementation Project Managers - setting clear goals and performance expectations, holding the team accountable to these goals and expectations, and creating room for growth.

- Serve as the escalation point for complex, high-impact projects, providing technical and strategic guidance to the team.

- Build a culture of accountability and continuous improvement across the team and partner functions.

- Own the staffing model - define how many projects an IPM can carry by tier, when we hire, and what we hire for. Build the onboarding and training program for new implementers.

- Implementation Delivery & Execution

- Build detailed project plans with clear milestones, owners, and timelines, and drive projects to on-time, successful go-lives.

- Lead a team performing technically complex implementations - coordinating data int