Senior Forward Deployed Product Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Forward Deployed Product Manager based in the United States.

Join an innovative, AI-driven technology environment transforming how businesses manage complex, high-volume customer support operations. As a Senior Forward Deployed Product Manager, you will lead strategic enterprise deployments, helping customers implement AI-powered solutions that resolve customer interactions accurately, efficiently, and at scale. You will own a portfolio of high-value accounts, driving implementation success, product adoption, retention, and long-term revenue growth. Working closely with Forward Deployed Engineers and customer executives, you will translate complex business challenges into practical solutions that deliver measurable results. This hands-on role combines product management, technical problem-solving, customer strategy, and commercial ownership. You will also help shape product direction, establish scalable implementation practices, and mentor other professionals as the organization continues to grow.

Accountabilities
- Lead strategic customer deployments: Own the end-to-end implementation of AI-powered customer support solutions for major enterprise clients, aligning executives, technical teams, and internal stakeholders on priorities, deployment plans, and success metrics.

- Manage strategic accounts: Take responsibility for post-launch performance, product adoption, customer retention, usage growth, and account expansion across a focused portfolio of high-value customers.

- Build and deploy product improvements: Investigate performance issues, analyze customer interactions, identify opportunities for improvement, and independently build, test, and deploy production changes in collaboration with Forward Deployed Engineers.

- Drive customer success and expansion: Develop trusted relationships with customer executives, understand their business objectives, identify new use cases, and build compelling business cases for broader product adoption.

- Navigate enterprise implementation requirements: Coordinate procurement, security, legal, and compliance reviews to ensure deployments meet customer requirements and progress efficiently toward launch.

- Translate customer needs into product strategy: Identify recurring challenges across deployments, present evidence-based recommendations to Product teams, and follow critical issues through to implementation.

- Leverage AI development tools: Use AI-powered agents and development tools to investigate problems, experiment with solutions, accelerate implementation, and deliver improvements without depending on engineering resources for every change.

- Build scalable operating practices: Convert lessons learned from customer deployments into reusable playbooks, tools, and processes that improve consistency and efficiency across the forward-deployed organization.

- Mentor and support colleagues: Coach other Forward Deployed Product Managers, share technical and commercial expertise, and help establish best practices for managing complex enterprise accounts.

- Own commercial outcomes: Monitor account performance against contractual commitments, identify opportunities to increase usage and revenue, and balance customer satisfaction with sustainable business growth.

Requirements

- Relevant professional experience: At least six years of experience owning high-stakes customer outcomes in account management, product management, consulting, forward-deployed roles, entrepreneurship, or comparable positions.

- Enterprise relationship management: Demonstrated success building trusted relationships with senior customer stakeholders and driving account retention, renewals, and expansion opportunities.

- Technical problem-solving: Ability to investigate complex issues independently by working with API documentation, conversation logs, product behavior, and usage data to identify root causes and implement solutions.

- Hands-on AI experience: Practical experience building or experimenting with AI-powered products, agents, or workflows, including the ability to evaluate results critically and explain what worked, what did not, and why.

- Product and implementation expertise: Strong ability to translate business requirements into technical solutions, coordinate deployments, prioritize improvements, and measure outcomes against clearly defined objectives.

- Startup and scale-up experience: Comfort working in a fast-moving environment where processes are still evolving and where individuals are expected to take ownership, make decisions, and build systems while delivering results.

- Commercial acumen: Ability to understand customer business models, identify expansion opportunities, connect product capabilities to business value, and manage accounts with a focus on measurable outcomes.

- Communication and collaboration: Excellent written and verbal communication skills, sound judgment, and the ability to work effectively with executives, engineers, product teams, and customer-facing colleagues.

- Leadership and initiative: A track record of improving team effectiveness through mentoring, coaching, process development, or building reusable tools and systems.

- Adaptability and learning mindset: Strong curiosity, a customer-focused approach, and a willingness to experiment, learn quickly, and operate effectively in ambiguous situations.

Preferred qualifications:

- Experience working in fintech, healthcare, or another highly regulated industry.

- Experience influencing product roadmaps through customer research, deployment insights, and evidence-based recommendations.

- Experience deploying AI products and connecting their performance to measurable customer or business outcomes.

- Familiarity with AI-assisted development tools such as Claude Code or similar platforms.

Benefits

- Competitive compensation: Compensation details were not specified in the provided job description.

- Fully remote work: Work remotely in the United States within a distributed, international team.

- Flexible working arrangements: A culture that values autonomy, efficient collaboration, and flexibility in working hours.

- AI-first environment: Access to AI tools with no usage limits, enabling continuous experimentation, faster development, and opportunities to build highly relevant technical skills.

- Meaningful career growth: Opportunities to shape product direction, influence company strategy, and take on greater responsibility as the organization expands.

- Frequent performance recognition: Leadership reviews performance every six weeks, allowing strong contributions to be recognized and advancement to occur when employees are ready.

- International team gatherings: Twice-yearly company-wide trips to Hawaii, combining collaborative work, experimentation, team building, and shared experiences.

- Hands-on professional development: Opportunities to work directly on real customer challenges alongside experienced colleagues and develop skills across product, engineering, AI, and commercial strategy.

- Collaborative and inclusive culture: A low-ego, high-trust environment that values curiosity, accountability, diverse perspectives, and continuous learning.

- Respectful recruitment experience: A streamlined selection process featuring informal conversations and a paid work trial of approximately two days, allowing candidates and the team to evaluate mutual fit through real work.