Senior Enterprise Account Manager

Description

Grab your cape, become a SuperHyro!

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.

What Are We Looking For?

We are looking for a Senior Enterprise Account Manager to own the commercial relationship for a portfolio of strategic healthcare accounts. This is a full account-ownership role. You are accountable for both retaining and growing the revenue in your book: leading renewals and driving expansion.

This role suits a consultative, business-driven professional who can engage across clinical, operational and executive levels of a health system, hold a senior-stakeholder relationship over years, and turn delivered value into commercial growth.
Responsibilities
- Own the commercial relationship and growth strategy for a portfolio of enterprise healthcare accounts, including renewals, expansions, and revenue retention
- Develop and maintain trusted relationships with senior and executive stakeholders, including C-level leaders, budget owners, and key decision-makers
- Lead executive business reviews (EBRs/QBRs), articulating business value, ROI, strategic outcomes, and future growth opportunities
- Identify, develop, lead and close complex, multi-stakeholder sales cycles from opportunity identification through contract execution
- Own commercial negotiations, contracting, and procurement processes
- Serve as the executive sponsor for the account strategy, aligning customer business objectives with Hyro's roadmap and long-term partnership vision
- Partner closely with Delivery and Implementation teams to drive customer adoption, value realization, and long-term account growth
- Maintain accurate forecasts, pipeline visibility, and account plans within Salesforce
- Represent Hyro at customer meetings and industry events

Requirements
- 6+ years of experience in Enterprise Account Management or Strategic Sales in Healthcare
- Proven track record of owning and successfully driving enterprise renewals
- Demonstrated success identifying, developing, and closing expansion opportunities within existing accounts
- Experience managing complex enterprise healthcare customers with multiple stakeholders, long implementation cycles, and cross-functional teams
- Strong executive presence with the ability to build trusted relationships and influence senior stakeholders, including C-level executives
- Excellent communication, negotiation, and presentation skills
- Highly organized and able to manage multiple priorities in a fast-paced, high-growth environment
- Bachelor's degree or equivalent experience

This is a remote role working from home with up to 30% travel. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation includes a base salary plus variable tied to retention and growth. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Benefits & Perks
- Unlimited PTO, plus paid sick leave
- Company-wide long weekends every quarter
- Work from anywhere for up to 2 weeks per year
- Medical, dental & vision for you and your family
- 401(k) with company match
- Monthly mobile & internet stipend
- Home office equipment coverage

Equal Opportunities

Hyro is proud to be an equal-opportunity employer. We hire talented people regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local law.