Senior Effectiveness Operations Manager

Company
Cox Automotive - USA Job Family Group

Sales Operations Group Job Profile

Sales Strategy & Enablement Sr Manager Management Level

Sr Manager - Non People Leader Flexible Work Option

Can work remotely but need to live in the specified city, state, or region Travel %

Yes, 25% of the time Work Shift

Day Compensation
Compensation includes a base salary in the range of $111,500.00 - $185,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description

The Senior Effectiveness Operations Manager reports to the Director, Market Readiness & Sales Insights and owns the program coordination layer behind the team's enterprise initiatives. This role program-manages the overarching, multi-capability enterprise programs — sequencing, tracking, and reporting logistics that keep complex, cross-team initiatives on schedule and on budget — and runs the cross-functional program coordination for large-scale sales events such as CASS and NADA, partnering closely with the Market Readiness & Sales Insights team, the other ST&E functional teams, and cross-functional partners across the enterprise — and, for large-scale events, coordinating across Events, Content, Production, Comms, and other boundary partners.

The role provides the operational backbone and data support that let the Sales Training & Effectiveness (ST&E) Leaders and functional leads focus on strategy and delivery. It executes against capacity-planning inputs and priorities set above it and surfaces the tracking, status, and reporting that inform planning decisions. This individual supports sales teams across Cox Automotive.
Market Readiness Program Support

- Provides day-to-day project management across the Market Readiness GTM portfolio (e.g., Deal Central, F&I Intelligence, DMS+, AMD Elite, NADA) tracking timelines, milestones, dependencies, and deliverables from kickoff to launch.

- Provides backup coverage across active programs in the portfolio, stepping in when the responsible program owners are at capacity or unavailable.

- Tracks deliverables and milestones to completion and escalates risks, blockers, and constraints to the responsible program owners and the Director.

- Maintains accurate, up-to-date program documentation to protect continuity as programs transition or change ownership.

Program / Project Coordination

- Coordinates execution of active multi-capability enterprise initiatives — including NADA Seller Readiness, SHIFT rollout logistics, SolidRoad adoption tracking, and other enterprise readiness programs.

- Program-manages CASS and other large-scale sales events (e.g., NADA): owns and maintains the project plan, runs the cross-functional planning cadence across Events, Content, Production, Comms, and other boundary partners, tracks content and training-track readiness, and serves as the escalation point for timeline and scope conflicts.

- Contributes to post-event analysis and planning — survey design, feedback synthesis, and post-mortem facilitation, to inform the following year's event cycle.

- Schedules and hosts project/team coordination meetings; tracks progress and surfaces bottlenecks, risks, and cross-functional trade-offs to the Director for resolution and escalation.

- Executes against capacity-planning inputs and timelines set by the Director; flags conflicts and constraints rather than setting cross-functional priorities independently.

- Leads project initiation and post-project review coordination.

Reporting Support

- Compiles and maintains standard and ad hoc reports requested by the Director and functional leads.

- Prepares the data inputs used for enterprise-level effectiveness reporting.

- Generates and manages recurring and custom report requests in support of program tracking.

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