Senior Director of Client Engagement

The Senior Director of Client Engagement is a strategic client and professional services leadership role at CampusWorks responsible for the successful delivery and client outcomes of a portfolio of professional services engagements. Reporting to the Vice President of Client Engagement, the Senior Director serves as the primary point of contact for professional services delivery within assigned client accounts and is accountable for delivery excellence, client satisfaction, trusted client relationships, forecast accuracy, timely revenue recognition, and on-time and on-budget project completion.

The Senior Director leads professional services engagements from initiation through completion, including workplan development, project oversight, client alignment, engagement economics, and direction of assigned project teams. Consultants assigned to engagements are formally managed within the Services organization; however, the Senior Director directs their work on assigned engagements and provides timely and substantive feedback regarding their performance.

The Senior Director works closely with Resource Management, Services, Client Engagement leadership, and Commercial teams to ensure engagements are appropriately staffed, client commitments are achieved, risks are addressed, and opportunities for additional client value are identified. In collaboration with the Vice President of Client Engagement, the Senior Director supports account strategy and builds strong relationships across assigned clients.

This position requires strong professional services delivery experience, sound business and financial judgment, executive-level client relationship skills, and the ability to lead effectively across a matrixed organization. This position will be 35% billable.

Essential Job Duties:

Client Engagement Leadership:

- Own the successful delivery of professional services projects and interim leader engagements within assigned accounts, ensuring contracted services, deliverables, quality standards, timelines, and expected client outcomes are achieved.

- Lead all aspects of engagement initiation, including transition from contract to delivery, workplan development, project launch, establishment of delivery expectations, and coordination of assigned resources.

- Develop and maintain clear, actionable workplans aligned with the statement of work, client priorities, project milestones, resource requirements, and expected outcomes.

- Define engagement resource requirements and collaborate with Resource Management and Services leadership to identify appropriate resources and make adjustments as client or project needs change.

- Orient, lead, and coach assigned project teams throughout the engagement, providing clear direction regarding project objectives, client expectations, deliverables, schedules, and work quality.

- Monitor engagement performance, milestones, deliverables, risks, dependencies, and client issues and take timely action to keep projects progressing toward expected outcomes.

- Identify and address project delays, scope concerns, client dependencies, resource issues, and other conditions that may affect successful delivery.

- Manage project closeout, including confirming completion of contracted outcomes, capturing lessons learned, and identifying opportunities to improve future delivery.

- Manage a portfolio of concurrent client engagements while appropriately balancing client priorities, project complexity, delivery risk, and organizational commitments.

Client Relationship Management:

- Serve as the primary point of contact for client stakeholders regarding professional services delivery within assigned accounts.

- Build trusted relationships with client sponsors, executives, project leaders, and other stakeholders through regular communication, sound judgment, responsiveness, and a clear understanding of institutional priorities.

- Lead regular client meetings and project reviews to communicate progr