Senior Director, Enterprise Base Account Management

Sr Director, Enterprise Base Account Management

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing:

The Senior Director of Enterprise Account Management is accountable for leading, developing, and scaling a high-performing team of Enterprise Base Account Managers responsible for managing day-to-day delivery of Ensono services across multiple sub-contractor partner accounts. This role combines operational excellence, strategic account leadership, and people management to drive sustained revenue growth, profitability, and partner satisfaction. The Senior Director sets the vision and strategy for the Enterprise Partner Account Management function, establishes performance frameworks, and serves as a strategic partner and escalation point for complex partner relationships and strategic decisions. Success is measured by team performance against operational delivery metrics, customer satisfaction scores, revenue retention and growth, account profitability, team engagement and retention, and the durability, strength, and expansion of critical partner relationships.

Strategic Leadership & Vision

- Develop and communicate a clear strategic vision for the Enterprise Partner Account Management function aligned with Ensono's overall business objectives and growth targets; position partner accounts as strategic revenue drivers and key to Ensono's market expansion.

- Establish and enforce operational standards, best practices, and governance frameworks that ensure consistent delivery excellence across all managed partner accounts; embed partner success metrics into all team processes and evaluations.

- Champion the identification and execution of service expansion or capability enhancement opportunities with partners; provide strategic input on resource allocation and go-to-market approaches tailored to partner needs and market positioning.

Operational Excellence & Financial Management

- Establish and monitor team-wide metrics for operational delivery, SLA compliance, partner satisfaction, revenue retention, account profitability, and margin performance specific to partner portfolio health.

- Conduct cost center and resource utilization analysis at the team and individual partner account levels; identify inefficiencies and collaborate with delivery leadership to optimize productivity and profitability in partner-managed services.

- Develop and manage the team budget; forecast costs, staffing needs, and resource requirements aligned with partner demand and contract commitments; make data-driven decisions on headcount and capability investments to support partner growth.

- Implement systems and tools (CRM, ITSM, reporting dashboards) to enhance visibility into partner account performance, automate manual processes, and drive data-driven decision-making across the partner-managed services team.

- Prepare executive-level reports and dashboards for senior leadership covering partner portfolio financial performance, team metrics, partner pipeline health, strategic partner initiatives, and partnership expansion opportunities.

- Conduct root-cause analysis on underperforming partner accounts or missed targets; develop corrective action plans and hold team members accountable for execution and partner satisfaction.

Cross-Functional Collaboration & Stakeholder Management

- Set team performa