Senior Director, Customer Delivery Unit (Oncology Portfolio Lead)

Job Title: Senior Director, Customer Delivery Unit (Oncology Portfolio Lead)

Job Location: Durham, North Carolina, United States of America

Job Location Type: Remote

Job Contract Type: Full-time
Job Seniority Level:

Senior Director, Customer Delivery Unit (Oncology Portfolio Lead)

We are seeking an exceptional Senior Director to lead end-to-end delivery across a large, complex global oncology portfolio. This is a highly visible leadership role with direct client engagement, offering the opportunity to influence strategy, execution and partnership success at scale. You will play a pivotal role in delivering innovative oncology therapies to patients worldwide by driving operational excellence, leading high-performing teams, and strengthening one of our most strategic global partnerships.
What You’ll Do

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Portfolio Leadership & Delivery : Provide strategic oversight of a global oncology portfolio for a customer dedicated delivery unit, driving high-quality and cost-effective execution across multiple studies to accelerate patient access

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Cross-Functional Leadership : Lead integrated cross-functional teams across clinical, data, regulatory, and safety to ensure alignment, visibility and proactive risk management across the portfolio

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Client & Partnership Leadership : Serve as a senior executive partner to clients, building trusted relationships while leading escalations and critical discussions to drive effective decisions and outcomes

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Governance & Strategy : Represent Customer Delivery Unit in executive governance forums, influencing portfolio strategy, delivery models and long-term partnership success

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Operational Excellence : Drive standardization, innovation, and continuous improvement by embedding best practices and scalable processes to enhance delivery performance

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People Leadership : Lead and develop senior leaders, building high performing, engaged teams focused on accountability and growth

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Business Growth : Contribute to business development and strategic initiatives by providing operational insights that shape competitive, winning solutions

What We’re Looking For

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15+ years of experience in clinical development or clinical operations with deep oncology expertise

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Proven success leading large, global clinical portfolios with full operational and financial accountability

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Strong background in study leadership or clinical program delivery, with the ability to translate strategy into execution

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Demonstrated ability to operate at the executive level with clients, influencing decisions in complex environments

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Track record of building and leading high-performing, global teams

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Experience working within strategic partnerships or alliances preferred

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Education: Bachelor’s degree required; advanced degree (PhD, MD, PharmD, or MBA) strongly preferred

Leadership Profile

- Visible, energizing leader who inspires teams and drives engagement

- Strong collaborator who fosters alignment and accountability across functions

- Strategic thinker with a results-oriented mindset

- Passionate about innovation, continuous improvement, and patient impact

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in y