Senior Director, Content Strategy & Corporate Communications

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise !

The Senior Director of Content Strategy & Corporate Communications is responsible for leading a combined Content and Corporate Communications function focused on translating ConnectWise business priorities into a clear, consistent, measurable content and communications engine. This role leads narrative evolution and governance, content strategy, editorial direction, executive communications and thought leadership, public relations, internal and partner communications, social and community engagement, reputation reporting, crisis communications readiness, and communications operations.

Reporting to the VP, Brand, this leader manages a multidisciplinary team of content and communications professionals and builds the operating model, tools, reporting, AI-enabled workflows, and governance needed to improve quality, speed, consistency, stakeholder alignment, reputation visibility, partner experience, and measurable business impact at scale.

This is a hands-on Senior Director role that combines strategic leadership with practical editorial, communications, people leadership, and operating model ownership. The role is supported by a team of specialized owners across PR, internal communications, partner/email communications, social media, content calendar and asset lifecycle operations, experiential content, editorial production, and blog/content execution.
Essential Duties & Responsibilities:
- Leads the Content Strategy & Corporate Communications function spanning narrative governance, blog and asset strategy, event content partnership, executive thought leadership, PR/media relations, partner communications, internal communications, social media and third-party community engagement, crisis communications, reputation analytics, content operations, and editorial standards.

- Owns short- to long-term execution of the content and communications strategy, operating plan, and roadmap aligned to ConnectWise priorities, the brand narrative, ConnectWise Platform differentiation, PSA, AI/automation, CW Agentic, product launches, partner experience, pipeline quality, renewal durability, and revenue growth priorities. Aligns stakeholders on objectives, audiences, messaging, timing, review cycles, approvals, content reuse, and execution plans.

- Evolves and governs the ConnectWise narrative, ensuring consistent messaging across brand, product, partner, event, executive, demand generation, social, PR, internal, and sales/partner enablement content.

- Provides editorial direction for priority content including blogs, long-form assets, executive thought leadership, event content, partner-facing communications, internal updates, media materials, and reputation-sensitive messaging.

- Oversees the Content Team Lead and Content Marketing Specialist to ensure content calendars, briefs, asset lifecycles, blog promotion plans, activation, and performance tracking are disciplined and aligned to business priorities.

- Oversees the Senior Manage