Senior Corporate Travel Consultant

About the Company:

Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:

We are seeking a Senior Corporate Travel Consultant to provide after-hours emergency support for corporate clients across flights, accommodation, and ground transportation.

This is a senior-level position requiring deep GDS expertise and a strong track record at established TMCs. The ideal candidate operates independently, makes confident decisions under pressure, and delivers an exceptional client experience at all hours.
Requirements

- Proficiency in Amadeus is a MUST

- Excellent English communication skills: verbal, written, and reading is a MUST

- Previous experience as a Business/Corporate Travel Support Specialist or similar role is a MUST

- 5+ years at a recognized TMC (e.g., FCM Travel, BCD, CWT, Amex GBT, or equivalent) is a MUST

- Experience with Sabre or other booking software is an ADVANTAGE

- Served corporate accounts with complex travel policies, approval workflows, and preferred vendor programs

- Familiarity with corporate client-specific tools: online booking tools (OBTs), corporate profiles, and negotiated agreements

- Handled VIP and executive-level travelers, managing simultaneous disruptions across multiple clients

- Performed voluntary and involuntary exchanges, upgrades, penalty calculations, and refund processing

- Managed disrupted travel scenarios: cancellations, overbooking, missed connections, and force majeure rebooking

- Familiar with international routing, alliance carriers, interline agreements, and entry/visa considerations

Responsibilities:

- Provide real-time emergency support: reissue tickets, rebook flights, arrange hotels and car rentals under time pressure

- Coordinate with airlines, hotels, and suppliers to source and implement solutions on behalf of the client

- Apply fare rules and corporate travel policies when making booking decisions

- Maintain continuous client communication from first contact through full resolution

- Document all cases accurately for daytime team handover

Working Hours:
- Graveyard Schedule (Shifting)

Benefits

- Fully remote, long-term opportunity

- Work directly with International teams

- Full-time schedule

- Clear processes and structured work

Originally posted on Himalayas