Senior Coordinator, Care Access

Who We Are

At Lucet , we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet , we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply

We support our team with a competitive compensation and benefits package, including

- Hourly compensation between $22.00 - 23.50/hr, PLUS an annual performance-based, discretionary incentive. - Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.

- Comprehensive health benefit options: Medical, dental, and vision coverage

- 401(k) with competitive employer match

- Company-paid life and disability insurance

- Paid parental leave and wellbeing incentives

- Generous paid time off, including volunteer time

- Flexible spending accounts for healthcare and dependent care

- Professional development opportunities and tuition reimbursement

- Remote work flexibility (role-dependent)

- Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet , your work will directly support our mission to improve behavioral, physical, and social health—one member at a time
What You Will Do - Essential Function

Senior Care Access Coordinator is a non-clinical senior support role that ensures timely access to behavioral health services through advanced care coordination, member outreach, and problem-solving. This position combines customer-focused support, independent decision-making, and cross-functional collaboration to connect members with appropriate providers and clinical resources, remove barriers to care, and promote continuity of care, positive outcomes, and an exceptional member experience.

-
Member Outreach, Engagement & Care Coordination

- Conduct proactive outreach and post-hospitalization follow-up to connect members with behavioral health services, coordinate appointments, and support access to benefits and community resources.

- Build trusted member relationships to assess needs, identify appropriate providers and resources, address barriers to care, and escalate risk concerns to clinical teams when needed.

-
Cross-Functional Collaboration & Support

- Partner with clinicians, Provider Success, and internal teams to support high-risk member follow-up, provider access, program enrollment, and continuity of care.

- Educate members, providers, and facilities on available services and care management processes while helping resolve access challenges and close care gaps.

- Maintain accurate, timely documentation and manage sensitive member information in compliance with HIPAA and organizational standards.

- Demonstrate operational excellence by navigating multiple systems efficiently, communicating effectively, meeting performance goals, and contributing to a collaborative, member-focused team environment.

Who You Are
- Required Qualifications
- Bachelor’s degree in Social Work, Psychology, or