Care Navigator
Who We Are
At Lucet , we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.
As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.
Why Join our Team
At Lucet , we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!
We support our team with a competitive compensation and benefits package, including:
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Hourly compensation between $18.40 - $22 , PLUS a quarterly performance-based, discretionary incentive.
*Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
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Comprehensive health benefit options: Medical, dental, and vision coverage
- 401(k) with competitive employer match
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Company-paid life and disability insurance
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Paid parental leave and wellbeing incentives
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Generous paid time off, including volunteer time
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Flexible spending accounts for healthcare and dependent care
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Professional development opportunities and tuition reimbursement
- Remote work flexibility
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Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
At Lucet , your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.
What You Will Do - Essential Functions
Care Navigators are our company’s forefront. They are an empathic, people focused member of the Lucet team that acts as the first point of contact for all inbound member and provider calls. Creating great member experiences during these critical, initial connections, the CN provides information to the caller from intake to triage. They will also act as liaison to other departments within Lucet , assisting with the routing of calls, and providing the essential information to our members and their providers, as needed. This position is responsible for providing the initial connection between our callers and our company, one we feel is very important about the services we provide.
- Member-focused Interactions
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Serve as the primary point of contact for members and providers by handling behavioral health inquiries, verifying eligibility and benefits, providing education on services, assisting with claims/authorizations, and ensuring accurate call routing while maintaining HIPAA compliance.
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Support access to behavioral healthcare and member advocacy by conducting behavioral health screenings, scheduling appointments and referrals, connecting members to network services, and escalating crisis situations to clinical staff for appropriate intervention.
- Customer Service and Compassionate Care
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Deliver high-quality member and provider support by providing empathetic, detail-oriented customer service, resolving routine claims inquiries, explaining denials and submissions, and escalating complex issues when appropriate.
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Partner across teams to improve outcomes and member care by collaborating on process improvements, staying current on operational changes, identifying risk indicators during interactions, and es