Senior Business Solutions Consultant

Company :
Highmark Inc. Job Description :
JOB SUMMARY

This job leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with various stakeholders (such as Product, Sales, Clinical, Provider and/or IT teams) and external customers and entities to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in solutioning, implementation, and/or executing of various business solutions and strategic capabilities for the supported Health Plans/customers; solutioning practice and customer spaces; and works closely with engagement and leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery service in support of the HM Health Solutions and Health Plan product offerings and capabilities. Accountabilities include, but are not limited to, owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals.
ESSENTIAL RESPONSIBILITIES

- Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs: gather required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyze, identify and problem solve from information sets (issues could be business or systems issues) draw conclusions from information sets based on analysis, create hypotheses and present recommendations to team; develop client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.

- Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Sales, Clinical, Provider and/or IT Teams to deliver on customer commitments and business objectives.

- Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management for customer value and outcomes for new and/or exiting Health Plans / customers.

- Design and own deliverable artifacts to deliver client value and meet contractual obligations.

- Lead engagement workstreams to meet milestones on time, and to deliver with high quality and within agreed to budgets.

- Provide coaching, mentorship, and professional development for junior resources.

- Other duties as assigned or requested.

EDUCATION

Required
- Bachelor's Degree in Information Technology, Management Information Science, Health Administration, or closely related field

Substitutions
- None

Preferred
- Master's Degree Business Administration, Management Information Science, Health Administration, or related field

EXPERIENCE

Required
- 5 years of Consulting and/or Industry experience

Preferred

- 3 years in the Healthcare/Insurance Industry

- 3 years in Technology Platform Delivery

- 3 years in Program/Project Management

- Experience engaging, influencing, and advising senior executive leaders

- Experience working in complex matrixed environments

LICENSES AND CERTIFICATIONS

Required
- None

Preferred (any of the following)

- Project Management Professional (PMP)

- Information Technology Infrastructure Library (ITIL)

- Lean Six Sigma Green Belt or Black Belt

SKILLS

- Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development

- Excellent written and spoken communications skills

- Strong leadership and interpersonal skills

- Ability to work independently and manage multiple task assignments

- Proficient in the use of MS Word, Excel, and PowerPoint

- Proven ability to build and sustain internal and customer relationships

- Ability to mentor, consult, and provide guidance to others to fulfill cust