Senior Bodily Injury Claims Adjuster

Senior Bodily Injury Claims Adjuster
Say hello to Hagerty

Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

As Senior Bodily Injury Claims Adjuster, you will handle all aspects of third and first-party injury claims resulting from personal auto losses, including the investigation, evaluation, and settlement of Medical Payments, Bodily Injury, and Uninsured/Underinsured Motorist Bodily Injury claims. You will be required to review policy documents and provide coverage analyses, determine settlement values, and manage litigation under moderate supervision using company guidelines.
What you’ll do

- Make timely and appropriate contacts with necessary parties and take detailed recorded statements to determine liability and to obtain injury information

- Determine and complete the appropriate level of investigation which includes but is not limited to reviewing policy contracts and communicating with underwriting for coverage determinations

- Determine exposure, establish adequate initial reserves, and make timely adjustments to reserves as required

- Promptly adjust personal lines auto claims across the United States while adhering to the company’s Best Practices and Fair Claim Handling Guidelines

- Complete thorough coverage and liability investigations, assess the appropriate negligence percentage to the parties involved, and resolve disputes

- Obtain and review necessary medical documentation in order to evaluate, negotiate and settle minor to severe bodily injury claims directly with claimants or their attorneys

- Submit timely and accurate large loss reports to management

- Collaborate with defense counsel to develop a litigation strategy and action plan to resolve claims that are in litigation

- Analyze coverage and draft coverage letters

- Consistently provide excellent customer service

- Identify subrogation potential and pursue it when appropriate

- Provide backup assistance to team members when necessary

- Effectively manage workload and tasks to keep claims current and documented appropriately

This might describe you

- Must be licensed and bondable

- Experience handling moderate to severe Bodily Injury and Uninsured/Underinsured Motorist Bodily Injury claims as well as complex coverage issues and litigated files in a multi-state area

- Effective and efficient use of computer applications including MS Office products

- Excellent organizational skills and written and verbal communication skills

- Strong problem-solving skills

- Knowledgeable in insurance products and expertise

- Must be able to motivate, lead others, and act as a mentor

- Experience in multiple jurisdictions is desired

- Must be detailed oriented

- Must be able to maintain a high level of accuracy

- Ability to work with highly confidential information

- Ability to work independently

Other things to note

- This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.

- Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners