Senior Application Advisor (Epic Cadence)

About Cardamom

The next evolution of healthcare requires flexible, agile teams to deliver high-tech, results-based solutions and support. Our team is here to help our customers tackle the initiatives and challenges on their organizational roadmap, and give clinicians, operational teams, and researchers access to the data they need to take care of their patients and improve health outcomes.

Cardamom is cultivating a multidisciplinary team of exceptional individuals with diverse skills and experiences in healthcare — data, analytics, AI, and EHR application experts . We are also passionate about growing the careers of those who may have little or no experience in these fields when the opportunity arises. Our team of data scientists, machine learning engineers, revenue cycle professionals, and certified application specialists would love for you to join us.

About the Role

We are seeking a highly skilled and experienced Senior Application Advisor (Patient Access) – to join our team. In this role, you will serve as a senior-level contributor and co-application lead, supporting the implementation, optimization, and ongoing maintenance of the Epic electronic health record (EHR) system.

You will operate within a collaborative, team-oriented environment, providing strategic and technical leadership while mentoring team members and ensuring high-quality service delivery to clients.

Position Overview

Cardamom is seeking an experienced Senior Application Advisor to serve on the Epic AMS Access team supporting Prelude, Cadence, Real-Time Eligibility (RTE), and Referrals.

This individual will partner closely with the team's existing App Lead, who primarily focuses on Prelude and RTE, and will take a leadership role in overseeing Cadence and Referrals. The AMS Access team consists of approximately 14 team members and serves as the client's complete application support team for these applications.

This is an excellent opportunity for a senior Epic analyst who enjoys balancing hands-on application work with team leadership, mentorship, organization, and client partnership. The ideal candidate is an excellent communicator who is proactive, highly organized, and comfortable helping guide both people and work.

Key Responsibilities

- Serve as a leader for the AMS Access team, with primary leadership responsibility for Epic Cadence and Referrals.

- Partner with the Prelude/RTE App Lead to coordinate priorities, workload, and overall team delivery across the Access portfolio.

- Help oversee and support approximately 14 team members across Prelude, Cadence, RTE, and Referrals.

- Provide hands-on senior-level Epic Cadence and Referrals expertise while maintaining visibility into the broader Access application landscape.

- Support the team's Maintenance of Business (MOB) scope, including:

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- Incidents and service requests

- Full-cycle Epic upgrade support

- Application maintenance and optimization

- Projects requiring fewer than 80 hours of effort

- Help organize, prioritize, and distribute work across the team based on client needs, team capacity, and individual areas of expertise.

- Mentor fellow team members and provide technical and professional guidance when needed.

- Proactively identify risks, dependencies, workflow concerns, and opportunities for improvement.

- Maintain clear, consistent communication with team members, Cardamom leadership, and client stakeholders.

- Help ensure work is completed accurately, efficiently, and in alignment with client expectations.

- Participate in troubleshooting, solution design, build, testing, implementation, and ongoing support as needed.

- Foster a collaborative, accountable, and supportive team environment.

Qualifications

- Active Epic Cadence certification required.

- Strong hands-on experience with Epic Cadence, including build, maintenance, troubleshooting, optimization, and upgrade support.

- Experience with Epic Referrals strongly preferred.

- Previous experience