Senior Analyst, Revenue Strategy, Analytics & Operations

About OpenTable:

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role

Reporting to the Sr. Director, Revenue Strategy, Operations, and Analytics, this position is responsible for supporting a variety of sales and services related programs, operations, initiatives, and analytics in the United States. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, operations, finance, product, and data analytics to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal partners to inform short and long term strategy and action plans. The ideal candidate will be able to recognise and understand the relationship between clean data, clear & efficient processes, and reporting.

The Sr. Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, the ability to learn quickly, and to be able to work in ambiguity. You'll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce, Tableau, SQL queries, and a finance or analytics background preferred. This posting is for an existing vacancy.

Responsibilities

- Sophisticated analytics to support global Sales, Services, and Marketing decisions, including recurring monitoring of key performance metrics and the health of specific business segments

- Prepare and present analyses and narratives for audiences ranging from field sales to senior leadership

- Translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales, marketing and operations teams

- Cultivate and manage strategic relationships with various sales leaders, partnering with them to drive key initiatives and measurable results across diverse business segments

- Manage flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for various ad hoc analyses, reporting needs, process and system enhancement requests

- Partner with Salesforce and BI teams to implement process and data optimizations

- Build and maintain financial models, forecasts and dashboards for various business scenarios

- Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management

Minimum Qualifications

- 4+ years of experience in an analytics, operations, or strategy role

- Experience with Snowflake or any other relational database

- Strong SQL coding skills + experience with design and development of ETL processes

- Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience preferred

- Knowledge in Salesforce, Preset/Superset, Snowflake

- Operational experience in measuring and improving efficiency, utilization, scale initiatives etc.

- High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth

- Shown strong verbal and written communication skills; inc