Senior Account Manager

Join a National Top Workplace
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.
Join Us from Anywhere
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely . We understand the importance of work-life balance and support our team with:
·Flexible Time Off to recharge when needed
·Nine Company-Wide Holidays
·A diverse suite of benefits prioritizing your growth, development, and personal well-being
Discover more about our perks and benefits here.
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.

Travel Requirements:
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.
About the team and what we’ll build together

As a Senior Account Manager, you’ll serve as the primary day-to-day client partner for one of Kobie’s key enterprise accounts, leading client operations across loyalty strategy, gamification, and technology platform initiatives. You will work closely with Strategy, Decision Sciences, Creative, CRM, Product, Technology, and other cross-functional teams to ensure a seamless client experience across Kobie’s work. Success in this role requires strong client leadership, operational excellence, strategic curiosity, and the technical aptitude to connect business needs to loyalty platform capabilities.

How you will make an impact

- Serve as the primary day-to-day client partner and operational lead, maintaining proactive communication while managing priorities, timelines, dependencies, risks and client communications across Kobie workstreams to ensure a connected client experience and high-quality, on-time delivery.

- Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with a deep understanding of the client’s business, loyalty program, priorities and goals.

- Own the Client Services planning cadence, including near-term priorities, 90-day planning, regular client touchpoints, executive check-ins and EBRs, ensuring priorities and roadmaps remain aligned across Kobie and the client.

- Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence.

- Develop, manage and operationalize account plans and strategic and technical roadmaps across loyalty strategy, gamification and Kobie’s technology platform.

- Partner closely with the Sr. Account Manager leading CRM to maintain alignment across the broader client relationship, connecting priorities, dependencies and opportunities across workstreams while maintaining clear ownership of day-to-day client operations for assigned areas.

- Lead coordination for gamification initiatives from concept through launch, partnering with Strategy, Creative, Development, QA and other teams to translate client objectives into engaging experiences delivered on time and within scope.

- Develop a strong understanding of Kobie’s loyalty technology platform, capabilities and roadmap to help connect client business needs to existing functionality, identify oppo