Scientific Business Analyst

About Sapio Sciences

Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.
Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.
Working at Sapio
At Sapio, we’re not just building lab informatics solutions. We’re creating tools made for the scientist and motivated to make the world a better place.
We understand that lab informatics is about more than managing data or connecting workflows. It’s about making life easier for the scientist and making scientific progress faster for everyone. Our platform delivers the levels of configurability, usability and insight that scientists have only ever dreamed of.
We’re a team of scientists, developers and innovators who question convention and stay focused on what matters most - advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with powerful solutions that are simple to use, effortless to evolve and downright easy to love.
As part of the Sapio team, you’ll work in a collaborative and forward-thinking environment where your ideas are valued, your growth matters and your work makes a difference.
We’re proud to partner with leading labs around the world, from ambitious start-ups to global organisations, who trust Sapio to support discovery, development and diagnostics with industry-first science-aware solutions.
About the role:
An experienced Scientific Business analyst you will be confident working in Life Sciences to consultatively define, implement and help support our solution to the delight of our customers. You will have a deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting.
The working location:

We are open to considering someone based in either the US or in the UK (so long as you have the right to work in either of these countries). This will be a primarily remote position, with up to 30% travel expected to client sites, and in-person team meetings on a quarterly basis (subject to Business needs).
What you'll be doing:

- Interpret customer requests and translate them into functional requirements (recognize the distinction between user requests from the underlying true needs)

- Documentation of business processes and workflow (‘as is’ and ‘to be’) using swim lane diagrams

- Identify customers key success criteria and ensure they are tracked and measured within the solution.

- Maintain a thorough understanding of the Sapio Sciences product portfolio and how it is configured.

- Effectively provide end user training on customized solution to show how the implementation met customer's goal

- Be able to perform configurations of the workflow/experiment in the Sapio Platform, and/or in some cases create wireframe mockups of the workflow/experiment.

- Effectively document, communicate (oral and written) and explain technical material.

- Perform root cause analysis, uncover critical business requirements, and facilitate solution delivery.

- Expected to function independently and produce results that meet standards of quality, timeliness, and acceptability with minimal supervision.

- Liaise with the product to ensure new customer driven feature requirements are captured.

- Become our customer’s trusted technical partner, regularly review t