Sales Support Coordinator

SALES SUPPORT COORDINATOR
Location: Canada - Remote
ABOUT CONVERA

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera 's financial network spans more than 140 currencies and 200 countries and territories.

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
POSITION OVERVIEW

Convera is seeking a Sales Support Coordinator to provide dedicated, end-to-end operational support to our Go-to-Market (GTM) team. In this role, you'll help the sales team run smoothly, handling operational and administrative tasks, supporting client requests, and helping connect Sales with other teams.
ROLES AND RESPONSIBILITIES

• Provide day-to-day operational support to the sales team, helping ensure client requests, internal tasks, and deliverables are followed through to completion.
• Help resolve client and operational issues, working with the right teams and escalating where needed.
• Liaise with colleagues across Sales, Operations, Legal, Finance, Product, Privacy, and Risk to help keep client and deal-related matters moving.
• Track client information and expiries, proactively flagging upcoming dates to the team and clients so the right actions can be taken on time.
• Support payment and settlement activity, helping to resolve exceptions and ensure funds move accurately and on time.
• Help with account and user setup, including arranging client platform access and keeping records accurate and up to date.
• Prepare customer reports and share accurate, timely information with clients and internal stakeholders.
REQUIRED QUALIFICATIONS

• Prior experience in an administrative, customer service, sales support, or operations role.
• Comfortable using everyday computer systems and tools (e.g., Salesforce/CRM and MS Office), with the aptitude to pick up new platforms quickly.
• A basic understanding of, or a strong interest in, payments and/or FX processes (full training will be provided).
• Some familiarity with financial markets and instruments (e.g., spot, forwards, etc.) is helpful, along with a willingness to learn how they are traded and settled.
• A proactive, can-do attitude and a willingness to take ownership of your tasks.
• Clear, professional communication skills, and confidence interacting with clients and colleagues.
• Good problem-solving skills and strong attention to detail.
• Well organized, with the ability to juggle multiple tasks and deadlines.
KEY COMPETENCIES FOR SUCCESS

• Strong operational mindset with ability to manage end-to-end processes
• Cross-functional collaboration and relationship building
• Technical aptitude and willingness to learn new systems
• Accuracy and attention to detail in financial transactions
• Client-focused service orientation

• Time management and prioritization skills
• Proactive problem-solving and escalation management

WHAT WE OFFER
• Competitive salary

• Great career growth and development opportunities in a global organization
• Corporate benefits
• Opportunity to work with a diverse, global team across 20+ countries
• Fast-paced, innovative environment with a growth mindset
• Inclusive culture that celebrates diversity and different perspectives
• Full training p