Sales Enablement Education Specialist

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.
The Sales Enablement Education Specialist supports ongoing Sales education, readiness, reinforcement, and field execution after initial onboarding.

This role translates business priorities, process changes, product updates, Sales plays, and new tools into practical education and guidance that help Sales teams understand what is changing, why it matters, and how to apply it effectively with dealers.

Outcomes and Activities :

- This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.

- This position is available in three regional assignments: Northeast, Southwest, and West. Each hire will serve as a dedicated partner to the sales teams within their assigned region. To ensure alignment with business needs, employees must work core hours of 9:00 a.m. to 5:00 p.m. in the local time zone of the region they support, regardless of where they reside.

Key Responsibilities

Sales Education and Readiness

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Support the development and execution of ongoing Sales education and readiness programs for field sellers, leaders, and specialized Sales roles.

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Translate business priorities and changes into clear, practical education, discussion guides, job aids, coaching support, and field-ready resources.

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Reinforce role-specific selling behaviors, dealer conversation expectations, process execution, and adoption of new tools and programs.

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Support regional forums, best-practice sharing, and reinforcement activities that improve consistency across Sales.

Initiative and Sales Play Support

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Support readiness for product launches, process changes, Sales plays, pilots, and go-to-market initiatives.

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Develop reinforcement plans, coaching guidance, talking points, and role-specific direction that support successful field execution.

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Gather and share field feedback to improve clarity, adoption, positioning, and execution.

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Help reinforce key behaviors over time to support sustained adoption and performance.

Cross-Functional Partnership

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Partner with Sales Enablement, Sales Leadership, GTM Strategy, Product, Marketing, Analytics, Training & Development, and other teams to support aligned education and readiness efforts.

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Work with subject matter experts and content owners to validate information and ensure education resources are accurate and practical.

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Partner with the Sales Enablement Content Specialist to identify content gaps, clarify field needs, and improve usability of Sales resources.

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Collaborate with Training & Development on learning standards, reinforcement strategies, and instructional practices where appropriate.

Continuous Improvement

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Use field feedback, engagement insights, and business needs to improve Sales education and readiness resources.

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Evaluate whether education and reinforcement efforts are supporting intended behaviors and execution expectations.

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Recommend improvements that simplify t