Sales Development Representative I (Remote, US)

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

As a Sales Development Representative I, you will help drive growth by creating qualified sales opportunities and introducing prospective customers to Lumen. You will engage business and technology leaders, uncover business challenges, navigate objections, and connect organizations with solutions that support their strategic goals.

This opportunity provides a strong foundation in technology sales. You will develop skills in Lumen’s outcome selling framework, expand your business and technology knowledge, and prepare for future growth within the sales organization.

Location and Schedule

- Work from home within the United States.

- Full-time position, 40 hours per week.

- 8:00 a.m. to 5:00 p.m. local time.

- Includes a one-hour midday meal break.

The Main Responsibilities

- Execute multi-channel prospecting campaigns through phone, email, and approved outreach channels to engage prospective customers and generate qualified opportunities.

- Complete a standard requirement of 75 outbound calls per day while effectively managing a high-volume, task-oriented workflow.

- Engage IT decision-makers at mid-market and large enterprise organizations and conduct discovery conversations using BANT qualification and an outcome-based sales approach.

- Lead meaningful customer conversations, respond to objections, and identify opportunities to connect business challenges with Lumen solutions.

- Schedule qualified meetings and coordinate a seamless transition to the sales account team.

- Partner closely with sales account teams to support customer engagement, business priorities, and opportunity progression.

- Develop knowledge of Lumen’s networking, cloud, security, telecommunications, and AI solutions and communicate customer-focused value propositions.

- Maintain accurate customer activity, opportunity details, and next steps in Salesforce.

What We Look For in a Candidate

Minimum

- Bachelor’s degree or two or more years of experience in sales, lead generation, customer engagement, business development, or a call center environment.

- Strong written, verbal, and interpersonal communication skills, including the ability to manage conversations and respond effectively to objections.

- Demonstrated ability to organize and execute a high volume of daily activities while remaining focused and accountable to performance expectations.

- Ability to learn quickly, apply feedback, and thrive in a structured, goal-oriented environment.

- Experience using Salesforce or another CRM platform, along with Microsoft Office applications.

- Curiosity about technology and an interest in learning about networking, cloud, security, telecommunications, and AI solutions.

- Ability to work independently and collaboratively in a remote environment while remaining at your workspace for most of the scheduled workday.

- Applicants must not require employment visa sponsorship.

Preferred

- Experience conducting outbound prospecting, lead generation, or customer outreach activities.

- Experience in sales, business development, retail, hospitality, recruiting, or another customer-facing environment.

- Ability to communicate customer-focused value propositions, nav