Sales and Service Senior Analyst

At Curriculum Associates , we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

The Senior Analyst, Sales and Service Operations is a highly technical, cross-functional partner embedded across the Sales and Service Systems, Sales and Service Analysis (Territory and Planning), Commissions, and Deal Desk functions. This role takes on operational and analytical work delegated by team leaders and partners directly with the VP, Sales and Service Operations, owning recurring processes such as the Base Scrub along with ongoing data exploration, reporting, and analytics. The ideal candidate is a naturally curious, highly skilled analyst — fluent in SQL, Salesforce, Alteryx, Power Automate, Power BI, and AI tools — who is as comfortable executing day-to-day tasks as they are designing new, automated, scalable solutions.
Essential Duties / Responsibilities:
Cross-Team Analytical & Operational Support

- Provide analytical and operational support across Sales and Service Systems, Sales and Service Analysis (Territory and Planning), Commissions, and Deal Desk — taking on tasks and projects delegated by team leaders to free up leader capacity for higher-level strategy and management

- Serve as a flexible analytical resource that can shift across the four functions based on team priorities and workload

- Partner with team leaders to identify recurring or time-intensive tasks that can be transitioned to this role or automated

Direct Support to VP, Sales and Service Operations

- Partner directly with the VP on data exploration, new reporting, and ad hoc analysis using SQL, Salesforce, and other operational systems

- Own recurring processes such as the Base Scrub, ensuring timely and accurate completion

- Build and maintain dashboards and reports that provide visibility into sales, service, and operational performance

- Support special projects and analysis as priorities emerge across the broader Sales and Service Operations organization

Commissions Support

- Support the Commissions team with onboarding and administering new or additional commission plans, including plan setup, calculation logic, and validation

- Assist with commission calculations, data validation, and reporting to help ensure accuracy and timely payout

- Help automate and streamline commission processes to support scalability as the team takes on additional plans

Systems, Salesforce & Territory/Planning Support

- Support Salesforce operations, including pipeline management, data integrity, reporting, and dashboard development

- Support territory planning, account segmentation, and annual planning analytics in partnership with the Analysis, Territory and Planning team

- Perform data investigations, testing, and validation to maintain accuracy across Salesforce, Power BI, and related systems

Automation & Process Improvement

- Design, build, and maintain automated workflows using Alteryx, Power Automate, SQL, and related tools to reduce manual effort and increase scalability

- Proactively identify opportunities across all four functions to replace manual, repetitive tasks with automated or self-service solutions

- Apply AI tools to improve analysis, automation, and workflow efficiency

- Build repeatable, documented processes and reporting solutions that can scale as the organization grows

Cross-Functional Collaboration & Documentation

- Partner with Sales, Service, Finance, and Business Syst