Retail Support & Recruitment Assistant (Job ID: WEBGOL2)

🌟 Exciting Remote Opportunity! We're Hiring a Retail Support & Recruitment Assistant! 🌟

Are you a proactive, bilingual professional with a knack for customer support and recruitment? We are looking for a versatile Retail Support & Recruitment Assistant to join a growing secondhand fashion retail business and help drive their team growth and customer experience!

🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗

🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

📋 Job Details at a Glance

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Job Title: Retail Support & Recruitment Assistant

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Job ID: WEBGOL2

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Industry: Retail / Secondhand Clothing and Accessories

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Location: LATAM

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Job Status: Part-Time (~20 hours/week to start), open to extending shift coverage beyond 10:00 AM – 1:00 PM; potential to grow into Full-Time

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Work Schedule: Monday to Friday within 10:00 AM – 6:00 PM (Pacific Time). Coverage may be required earlier or later in the day.

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Salary: $8 per hour

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Target Start Date: ASAP

🏢 About the Client

Our client operates a growing multi-location retail business within the secondhand clothing and accessories industry. Unlike online retailers, their model focuses directly on in-person buying, selling, and trading pre-owned fashion across physical store locations. Delivering an exceptional customer experience is a top priority for the business—particularly when it comes to educating customers and setting clear expectations around in-store trading processes. As their retail footprint expands, they are dedicated to maintaining smooth store operations, high phone responsiveness, and a positive reputation within the community.
💼 About the Role

We are seeking a versatile, proactive Bilingual Virtual Assistant based in Latin America to join our client’s team. In this dual-function role, you will play a vital part in supporting store operations and driving team growth. You will be responsible for handling customer inquiries and providing reliable phone coverage when the primary Virtual Assistant is unavailable (including potential coverage outside standard 10 AM–6 PM hours), while also leading initial candidate screening for open positions.

Starting part-time (~20 hours/week) with clear potential to transition into full-time, you will conduct standardized phone interviews, record candidate responses, and schedule qualified applicants for secondary interviews with the Regional Manager. The ideal candidate brings strong English and Spanish language skills, prior recruitment experience, and a flexible, growth-oriented mindset ready to adapt as the company continues to expand.
🎯 Key Responsibilities

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Phone Coverage: Act as the primary phone support backup when the main Virtual Assistant is unavailable; take customer calls and assist with store inquiries.

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Extended Store Support: Work flexible or later shifts to extend phone coverage outside standard business hours.

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Candidate Screening: Conduct phone-screen interviews with prospective retail candidates using a standardized questionnaire.

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Recruitment Documentation: Record, document, and submit interview responses for evaluation.

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Interview Coordination: Schedule qualified candidates for secondary interviews with the Regional Manager.

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Operational Flexibility: Adapt and take on additional administrative or operational tasks as business needs evolve.

✅ Qualifications & Skills

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Location & Timezone: Based in Latin America (LATAM) for timezone alignment and language capabilities.

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Language Skills: Advanced/Fluent English (spoken and written); Spanish bilingual proficiency preferred.

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Recruitment Background: Previous recruitment or candidate screening experience is a strong advantage.

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Communication: Excellent verbal communication skills and a friendly, professional telephone manner.

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Adaptability: Highly