Remote Triage Nurse

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand 's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.
Responsibilities of a Triage Nurse include:

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Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.

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Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.

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Coordination: Coordinate care with patients’ other providers to ensure seamless health management.

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Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers.

Triage Nurses should have:

- Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.

- Problem-solving expertise with a creative, patient-centered approach.

- Ability to provide condition-specific patient education and self-management guidance.

- Adaptability to varying team cultures and processes.

- Empathy, compassion, and approachability in patient and team interactions.

Required experience includes:

- Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.

- Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)

- At least 3 years of Emergency Room (ER) experience

- Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders

- Care management and coordination experience.

Bonus Points for:

- Psychiatric-Mental Health Nursing Certification (PMH-BC)

- Washington state RN license

Base salary range:

$80,000—$80,000 USD

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.

BenefitsOur full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year—all within a welcoming, inclusive culture.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepati