Remote Support Specialist (Network, Systems & SharePoint) – L3

Remote Support Specialist (Network, Systems & Microsoft 365/SharePoint) – L2

Nexplay Consulting | IT Services for Hotels & Restaurants

Join Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We are seeking a Remote Support Specialist (L2) with hands-on experience in network support, Windows systems, Microsoft 365, and SharePoint to support client environments and assist with implementations and ongoing operations.

Responsibilities

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Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing).

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Assist with firewall policy updates, VPN support, and network issue resolution .

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Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support).

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Support Microsoft 365 tenant administration , including:

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Microsoft Entra ID (Azure AD) user and group management

- Basic identity and access management (IAM) tasks (password resets, MFA support, access assignments)

- Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation

- Assisting with conditional access policies (under guidance)

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Lead Microsoft SharePoint initiatives , including:

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Planning and architecture of SharePoint environments

- Implementation and migrations (on-prem / SharePoint Online)

- Administration and ongoing management

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Permissions, governance, and site structure design

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Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration).

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Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed .

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Maintain clear, audit-ready documentation in ticketing systems and RMM platforms .

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Follow standard procedures for security, compliance, and access control .

Requirements

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2–4 years of IT support experience , with exposure to networking and systems

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Working knowledge of:

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Firewalls and switching (Fortinet, Cisco, Ruckus, Aruba, or similar)

- Windows Server administration

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Microsoft 365 tenant administration , including:
- Microsoft Entra ID (Azure AD)

- MFA and user lifecycle management

- Security log and alert review

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Experience with Microsoft SharePoint (Online and/or On-Prem) , including:

- Implementation and migrations

- Administration and site management

- Permissions and governance

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Familiarity with:

- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)

- Identity and security best practices

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Strong troubleshooting, communication, and documentation skills

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Certifications such as Network+, Security+, or Microsoft certifications are a plus

Why Nexplay?

- Fully remote, flexible work environment

- Strong growth path to L3 / Engineering roles

- Hands-on experience across diverse client environments

- Work with a team specialized in hospitality IT operations

Originally posted on Himalayas