Remote Patient Enrollment Specialist – Clinical Support | Full-Time

Remote Patient Enrollment Specialist – Clinical Support | Full-Time

Schedule: Monday–Friday | Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operating window
Location: Remote
Employment Type: Full-Time
Position Overview

We are seeking a dependable and patient-focused Patient Enrollment Specialist – Clinical Support to join our remote healthcare team.

This 1099 independent contractor position combines patient enrollment and outreach with Medical Assistant-related clinical support responsibilities. The role focuses on engaging patients by phone, supporting enrollment and appointment scheduling, coordinating follow-up activities, and maintaining accurate clinical and administrative documentation.

The successful candidate will be comfortable working with Medicare-aged patients in a structured, high-volume environment and balancing patient-centered communication with productivity, quality, and documentation expectations.

This is a fully remote position and requires strong communication skills, attention to detail, reliability, and the ability to work independently within established workflows.
Key Responsibilities
Patient Outreach & Enrollment

- Conduct outbound and inbound patient calls as part of scheduled outreach activities

- Engage patients regarding Annual Wellness Visits and care management services

- Support patient enrollment and appointment scheduling

- Schedule, confirm, and coordinate patient appointments

- Follow up with patients to complete enrollment and scheduling activities

- Provide clear and professional information regarding available healthcare services

- Address routine patient questions and concerns appropriately

- Maintain established outreach, enrollment, and productivity expectations

Clinical Support

- Perform medication reconciliation and document patient-reported information

- Obtain and update medical histories, allergies, and preventive care information

- Collect and document patient-reported vital signs when applicable

- Identify relevant patient information for provider review

- Assist with chart preparation and clinical documentation

- Support care coordination and patient follow-up activities

- Escalate clinical concerns to the appropriate clinical team when necessary

Documentation & Compliance

- Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHR

- Maintain complete, timely, and accurate patient records

- Follow established outreach, enrollment, clinical support, and documentation workflows

- Maintain HIPAA compliance and protect confidential patient information

- Follow company policies, procedures, and applicable healthcare requirements

- Maintain consistent documentation quality while meeting productivity expectations

Performance Expectations

This position is suited for candidates who are comfortable working in a high-volume, structured, and performance-driven healthcare environment.
The role may involve:

- Managing approximately 50–80 patient calls per shift

- Completing patient outreach, enrollment, scheduling, and follow-up activities

- Documenting patient interactions accurately and promptly

- Working toward established call volume, enrollment, quality, and productivity goals

- Communicating effectively with Medicare-aged patients

- Managing voicemail-heavy outreach and unanswered calls

- Handling patient questions or objections professionally and appropriately

Required Qualifications

- Medical Assistant certification

- Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination setting

- Strong verbal and written communication skills

- Professional and confident telephone presence

- Strong organizational and documentation skills

- Ability to work independently in a remote environment

- Reliable attendance and ability to maintain assigned full-time work hours

- Comfortable working within structured workflows and performance ex