Registered Nurse Medical Virtual Assistant - Primary & Functional Medicine

Job Title: Registered Nurse Medical Virtual Assistant – Primary & Functional Medicine

Position Type: Part-time | 20 hours per week, with potential opportunity to transition to full-time

Schedule: Monday–Friday | 9:00 AM–1:00 PM Pacific Time (initial schedule; hours may be subject to change based on business needs)
Location: Remote – Philippines

Pay Rate: $6–$7 USD per hour
About the Client

Our client is a U.S.-based physician-led medical practice focused on personalized care, primary care, wellness, functional and integrative medicine, and longevity.

The practice is looking for an experienced Registered Nurse / Medical Virtual Assistant who can provide reliable clinical and administrative support while delivering a professional and positive experience for patients.
About the Role

This role is ideal for an RN with hands-on medical practice experience , particularly in family medicine or internal medicine, who is comfortable working with EMRs, communicating directly with patients, and supporting day-to-day clinical workflows.

Your primary responsibilities will center around Ultralight EMR , prescription and prior authorization workflows, pharmacy coordination, and patient communication.
Responsibilities
1. EMR & Clinical Support — Primary Focus

- Become proficient in Ultralight EMR and manage assigned clinical and administrative tasks within the platform.

- Complete all assigned EMR tasks within 24 hours (Primary KPI).

- Support prescription refill workflows and prior authorizations.

- Coordinate with pharmacies to confirm receipt of prescriptions and obtain medication-related updates.

- Follow up with patients to communicate actions taken and relevant updates.

- Respond to patient messages and emails in a timely and professional manner.

- Learn and use the practice's supplement platform as needed.

- Work with Hint , the payment platform integrated with Ultralight.

2. Patient Communication & Front-End Support

- Serve as a professional and articulate voice of the practice when communicating with patients, pharmacies, and other contacts.

- Handle patient phone calls and inquiries professionally.

- Schedule and reschedule patient appointments.

- Provide timely follow-up on patient requests, including prescription and prior authorization-related matters.

- Maintain clear, courteous, and professional communication across phone, email, and patient messaging.

3. Email & Administrative Support

- Help manage the practice's support email inbox.

- Respond to non-patient-related email inquiries.

- Triage emails and draft responses as needed.

- Use provided FAQ resources to respond accurately and consistently to common inquiries.

4. Additional Business Support - As Needed

- Assist with Instagram posting and caption creation.

- Conduct research related to wellness, functional medicine, and integrative medicine.

- Download, review, and check requested information as needed.

- Provide general business and administrative support.

Training & Resources: The client will provide comprehensive orientation and training materials, along with FAQ resources, to help you learn the practice's systems, processes, and workflows.
Requirements

- Registered Nurse (RN).

- Actual hands-on experience working in a medical/clinical practice , not solely general virtual assistant experience.

- Hands-on clinical experience in family medicine and/or internal medicine.

- Strong experience using EMR/EHR systems.

- Ability and willingness to learn Ultralight EMR quickly.

- Experience supporting clinical workflows and patient communication.

- Strong verbal and written English communication skills.

- Clear, professional, and confident communication over the phone and through email.

- Comfortable learning new healthcare technology and platforms.

- Reliable and able to consistently meet assigned deadlines and responsibilities.

- Able to provide consistent, longer-term commitment to the role.

Preferred Qualifications

- Previous experience using Ultralight EMR.

- Experience in primary care, functional medicine, integrative medicine, wellness, or longevity.

- Hands-on experience with prescription refills, prior authorizations, pharmacy coordination, and patient follow-ups.

- Experience supporting physicians or other medical professionals.

- Experience with email triage and healthcare-related research.

- Familiarity with social media posting and caption creation.

What Success Looks Like
The successful VA will:

- Complete assigned EMR tasks within 24 hours.

- Accurately support prescription refill and prior authorization workflows.

- Provide timely updates to patients regarding their requests.

- Communicate professionally and courteously with patients and pharmacies.

- Accurately relay pharmacy information regarding medications.

- Respond to patient inquiries and emails in a timely manner.

- Maintain reliable attendance and consistent availability during scheduled Pacific Time hours.

Basic Requirements

- Must speak and write English clearly and professionally.

- Must have relevant work experience.

- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

- Must be available to attend video meetings with camera on when required.

Technical Requirements

- Computer: Reliable laptop or desktop computer.

- Internet: Stable high-speed internet connection (minimum 25 Mbps).

- Audio: Noise-canceling headset.

- Video: Working webcam for virtual meetings.

- Workspace: Quiet and professional work environment.

Benefits

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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

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Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

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Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

Originally posted on Himalayas