Registered Nurse Medical Virtual Assistant - Primary & Functional Medicine

Job Title: Registered Nurse Medical Virtual Assistant – Primary & Functional Medicine

Position Type: Part-time | 20 hours per week, with potential opportunity to transition to full-time

Schedule: Monday–Friday | 9:00 AM–1:00 PM Pacific Time (initial schedule; hours may be subject to change based on business needs)
Location: Remote – Philippines

Pay Rate: $6–$7 USD per hour
About the Client

Our client is a U.S.-based physician-led medical practice focused on personalized care, primary care, wellness, functional and integrative medicine, and longevity.

The practice is looking for an experienced Registered Nurse / Medical Virtual Assistant who can provide reliable clinical and administrative support while delivering a professional and positive experience for patients.
About the Role

This role is ideal for an RN with hands-on medical practice experience , particularly in family medicine or internal medicine, who is comfortable working with EMRs, communicating directly with patients, and supporting day-to-day clinical workflows.

Your primary responsibilities will center around Ultralight EMR , prescription and prior authorization workflows, pharmacy coordination, and patient communication.
Responsibilities
1. EMR & Clinical Support — Primary Focus

- Become proficient in Ultralight EMR and manage assigned clinical and administrative tasks within the platform.

- Complete all assigned EMR tasks within 24 hours (Primary KPI).

- Support prescription refill workflows and prior authorizations.

- Coordinate with pharmacies to confirm receipt of prescriptions and obtain medication-related updates.

- Follow up with patients to communicate actions taken and relevant updates.

- Respond to patient messages and emails in a timely and professional manner.

- Learn and use the practice's supplement platform as needed.

- Work with Hint , the payment platform integrated with Ultralight.

2. Patient Communication & Front-End Support

- Serve as a professional and articulate voice of the practice when communicating with patients, pharmacies, and other contacts.

- Handle patient phone calls and inquiries professionally.

- Schedule and reschedule patient appointments.

- Provide timely follow-up on patient requests, including prescription and prior authorization-related matters.

- Maintain clear, courteous, and professional communication across phone, email, and patient messaging.

3. Email & Administrative Support

- Help manage the practice's support email inbox.

- Respond to non-patient-related email inquiries.

- Triage emails and draft responses as needed.

- Use provided FAQ resources to respond accurately and consistently to common inquiries.

4. Additional Business Support - As Needed

- Assist with Instagram posting and caption creation.

- Conduct research related to wellness, functional medicine, and integrative medicine.

- Download, review, and check requested information as needed.

- Provide general business and administrative support.

Training & Resources: The client will provide comprehensive orientation and training materials, along with FAQ resources, to help you learn the practice's systems, processes, and workflows.
Requirements

- Registered Nurse (RN).

- Actual hands-on experience working in a medical/clinical practice , not solely general virtual assistant experience.

- Hands-on clinical experience in family medicine and/or internal medicine.

- Strong experience using EMR/EHR systems.

- Ability and willingness to learn Ultralight EMR quickly.

- Experience supporting clinical workflows and patient communication.

- Strong verbal and written English communication skills.

- Clear, professional, and confident communication over the phone and through email.

- Comfortable learning new healthcare technology and platforms.

- Reliable and able to consistently meet assigned deadlines and responsibilities.

- Able to provide consistent, longer-term commitment to the role.

Preferred Qual