Bilingual Medical Insurance & Patient Care Coordinator

Job Title: - Bilingual Medical Insurance & Patient Care Coordinator [KH - LPS]
Position type: Part-Time
Working hours: Tuesday - 09:00 AM to 03:00 PM
Wednesday 09:45 AM - 06:45 PM

Thursday- 09:00 AM to 03:00 PM Central Daylight Time
Salary rate: $6-$7

Key Responsibilities:

- Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.

- Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to support accurate patient and billing workflows.

- Manage appointment scheduling and ModMed tasks, ensuring accurate documentation and timely follow-up.

- Provide virtual scribing support during patient exams, including video-based assistance when required.

- Handle rollover calls, patient inquiries, insurance-related concerns, and other patient communications professionally and compassionately.

- Manage incoming lead calls, qualify prospective patients, and convert appropriate inquiries into scheduled appointments.

- Provide targeted front-office and virtual receptionist backup, including scheduling support and appropriate routing of post-procedure questions and concerns.

- Provide light sales support by discussing relevant aesthetic services, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.

- Identify appropriate opportunities to increase appointment bookings and support practice revenue while maintaining a patient-centered approach.

- Collaborate with the clinical and administrative teams to ensure smooth communication and continuity of patient care.

Requirements

- At least 1 year of healthcare administrative or Medical Virtual Assistant experience.

- Fluent in English and Spanish, including the ability to communicate medical information and terminology effectively.

- Direct experience with ModMed EMR is required.

- Strong experience with insurance prior authorizations, authorization tracking, and follow-up.

- Experience verifying insurance benefits, out-of-network coverage, and procedure codes.

- Demonstrated ability to provide virtual medical scribing support and accurately document patient-provider encounters.

- Strong experience with patient communication, appointment scheduling, and medical front-office workflows.

- Excellent verbal and written communication skills with a professional, patient-focused approach.

- Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns.

- Comfortable handling lead conversion, sales, and appropriate upselling conversations within a healthcare environment.

- Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.

- Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.

Basic Requirements

- Must speak and write English clearly and professionally.

- Must have relevant work experience.

- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

- Must be available to attend video meetings with camera on when required.

Technical Requirements

- Computer: Reliable laptop or desktop computer.

- Internet: Stable high-speed internet connection (minimum 25 Mbps).

- Audio: Noise-canceling headset.

- Video: Working webcam for virtual meetings.

- Workspace: Quiet and professional work environment.

Benefits

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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

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Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

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Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

Originally posted on Himalayas