Patient Support Coordinator

Essential Job Functions
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Demonstrates a positive attitude and creates good relationships with team, patients, and guests.

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Achieves 90% target for inbound and outbound calls.

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Schedules patients as trained per Best Practice Scheduling guidelines.

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Accurately documents conversations in patients’ electronic medical record.

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Verifies appropriate insurance(s) on patients, when appropriate.

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Confirms updates regarding patient demographic information during each visit: Name, DOB, Phone Number, Insurance.

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Respects and always maintains privacy and dignity of patients’ information to assure client confidentiality.

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Understands and follows the Code of Conduct, OSHA, and HIPAA guidelines.

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Meets the performance and skill metrics of the position, which are subject to change.

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Manages large amounts of calls in a timely manner.

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Follows communication ‘scripts’ when handling various topics.

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Identifies and resolves issues by using active listening and problem-solving skills.

- Understands disposition codes.

- Performs all other duties as assigned.

Minimum Required Education, Experience & Skills

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One year telemarketing, call center, or sales experience

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One year experience in a medical setting

- Bilingual in English/Spanish required.

- High school diploma or GED equivalent.

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Excellent customer service phone skills

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Effective written and oral communication skills

- Teamwork orientation.

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Organized and ability to manage competing priorities.

- Knowledge of medical terminology.

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Expert in computer literacy in electronic health record.

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Ability to navigate between multiple computer programs/screens while assisting patients on the phone.

- Basic mathematical skills.

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Ability to react calmly and effectively in emergency situations required.

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Safe work practices in a clinic setting.

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Able to follow through with delegated tasks.

Preferred Education, Experience & Skills
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At least 3 years in a medical/call center related customer service role.

Physical & Mental Requirements: (check all that apply)
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Required immunizations and vaccinations.

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Ability to lift to 50 pounds.

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Ability to push or pull heavy objects using up to 100 pounds of force.

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Ability to stand or sit for extended periods of time.

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Ability to use fine motor skills to operate equipment and/or machinery.

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Ability to properly drive and operate a vehicle.

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Ability to receive and comprehend instructions verbally and/or in writing.

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Ability to use logical reasoning for simple and complex problem solving.

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Occasionally requires exposure to communicable diseases or bodily fluids.

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Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Originally posted on Himalayas