Patient Care Coordinator Bilingual (Quebec)

Patient Care Coordinator (PCC) – Patient Support Programs
About PSPSync :

PSPSync Limited is a dynamic and growing provider of Patient Support Program (PSP) services, specializing in innovative, technology-enabled solutions that simplify access to therapies for patients across Canada. We are committed to delivering seamless, patient-centric support that drives outcomes for patients, healthcare providers, and our pharmaceutical partners.
Role Summary

The PCC is responsible for delivering end-to-end patient support within PSPSync patient support programs, ensuring a seamless experience from enrollment through reimbursement, treatment coordination, and adherence support. Working collaboratively with the central PSP team and under the direction of the Clinical Manager, the PCC provides high-quality, patient-centered support while maintaining operational efficiency, accuracy, and strong relationships with healthcare providers and partners.
Responsibilities

- Patient Journey Management
- Manage the full patient lifecycle, including enrollment, reimbursement navigation, treatment coordination, and adherence support.

- Conduct routine follow-ups and proactively support patient adherence and persistence.

- Educate patients on program services, financial assistance options, and next steps in their treatment journey.

- Reimbursement & Access Support
- Navigate public and private reimbursement pathways to support timely patient access to therapy.

- Identify and address barriers to access, escalating complex or high-risk cases as appropriate.

- Coordinate with pharmacies, clinics, and payers to facilitate approvals and treatment initiation.

- Clinical & Operational Coordination
- Collaborate with Clinical Managers for guidance on complex cases and clinical considerations.

- Coordinate treatment logistics with healthcare providers, clinics, and specialty pharmacies.

- Support continuity of care across regions, including managing caseloads dynamically based on volume and program needs.

- Documentation & Compliance
- Maintain accurate, complete, and timely documentation in PSPSync ’s CRM system.

- Ensure all activities comply with program SOPs, privacy regulations, and quality standards.

- Stakeholder Engagement
- Build and maintain strong relationships with prescribers, clinic staff, and external partners.

- Communicate effectively with patients and healthcare providers to ensure clarity and alignment.

- Provide feedback from the field to support continuous improvement of program processes and service delivery.

- Continuous Improvement
- Identify trends, challenges, and opportunities to enhance patient experience and program efficiency.

- Participate in team discussions, training, and process improvement initiatives.

Key Competencies

- Patient-Centric Care – delivers empathetic, high-quality support tailored to individual patient needs.

- Reimbursement Expertise – strong understanding of Canadian public and private access pathways.

- Communication & Relationship Management – builds trust with patients, providers, and partners.

- Organization & Time Management – manages dynamic caseloads and competing priorities effectively.

- Problem-Solving & Critical Thinking – identifies barriers and implements solutions proactively.

- Adaptability – works flexibly across regions and changing program demands.

- Technical Proficiency – skilled in CRM systems and digital tools.

- Compliance & Accuracy – maintains high standards for documentation and regulatory adherence.

- Must be bilingual in French and English

Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy
Salary: $60,000 - $70,000
Originally posted on Himalayas