Real Estate Operations for a Real Estate Company (US-based/Remote)

<p>We're looking for a detail-oriented Operations Team Member to support the day-to-day administrative, leasing, compliance, and reporting functions across multiple manufactured housing communities in the U.S. This is an execution-focused role — you'll be the back-office engine that keeps leasing, billing, maintenance tracking, and reporting accurate and on time for our onsite Community Managers.</p><p>If you thrive on process, love clean data, and get things done right the first time, this role is for you.</p><p></p><p><strong>Core

Responsibilities</strong></p><p><em>Leasing & Resident Administration</em></p><ul><li>Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager</li><li>Upload and organize resident documents (IDs, income proof, applications, agreements)</li><li>Track lease expirations and flag renewals in advance</li><li>Process resident info sheets and verify completeness</li></ul><p><em>Background Checks & Compliance</em></p><ul><li>Run and track background & credit checks</li><li>Record approvals/denials per Fair Housing guidelines</li><li>Maintain audit-ready resident files</li><li>Support compliance with HUD, state, and park-level rules</li></ul><p><em>Charges, Billing & Collections Support</em></p><ul><li>Post rent, utilities, late fees, and one-time charges accurately</li><li>Assist with water, sewer, trash, and power billing setups</li><li>Identify and flag NSFs, delinquencies, and discrepancies</li><li>Coordinate with accounting on corrections and reconciliations</li></ul><p><em>Maintenance & Work Order Support</em></p><ul><li>Create and update work orders in Rent Manager</li><li>Track status and follow up with Community Managers</li><li>Upload invoices, notes, and before/after photos</li><li>Help ensure maintenance hours are logged correctly</li></ul><p><em>Reporting & Data Accuracy</em></p><ul><li>Prepare weekly/monthly reports (occupancy, delinquencies, move-ins/outs, leasing pipeline)</li><li>Validate data accuracy across Rent Manager and Google Sheets</li><li>Proactively flag exceptions, trends, and risks</li></ul><p><em>Communication & Coordination</em></p><ul><li>Serve as back-office support for onsite Community Managers</li><li>Communicate clearly via Slack and email</li><li>Escalate issues with context and documentation</li></ul><p><strong>What Success Looks Like (KPIs)</strong></p><ul><li>Data accuracy rate ≥ 99%</li><li>Lease processing turnaround ≤ 24 hours</li><li>Background checks completed same business day</li><li>Near-zero billing error rate</li><li>100% on-time reporting</li><li>Slack responsiveness within agreed SLA</li></ul>