Quality Assurance Analyst

Primary Functions

Reporting to the Mobile Team Lead, the Quality Assurance Analyst’s key responsibilities will include:

- Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.

- Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders.

- Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders.

- Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting.

- Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.

Qualifications
Required Education/Experience

- Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail.

- Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation.

- Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members.

- Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems.

- Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations.

- Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

Preferred Education/Experience

- Bachelor’s degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field.

- Working knowledge of SQL, relational databases, and database concepts.

- Experience with client/server, web, and mobile applications, including iOS and Android platforms.

- Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software.

- Experience working in an Agile software development environment.

- Experience using issue tracking, test management, or work management tools such as Jira.

- Experience with source control concepts or tools.

- Experience with API testing, integration testing, data validation, or test automation is a plus.

- Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful.

Desired Job-Specific Competencies and Skills

- Strong curiosity and persistence when investigating software behavior and reproducing reported issues.

- Strong customer empathy and an understanding of the importance of reliable software in mission-critical public safety environments.

- Ability to think from the perspective of end users, including officers, dispatchers, supervisors, records personnel, and support staff, and apply diagnostic and problem-solving skills to develop logical, documented recommendations with the appropriate teams.

- Ability to translate technical findings into clear, actionable information for both technical and non-technical audiences.

- Ability to balance quality, release timelines, customer impact, and team priorities.

- Openness to learning and responsibly applying AI-assisted tools to improve testing efficiency, documentation quality, and team productivity.

Salary range: $55,000 - $65,000 USD per year.

Originally posted on Himalayas