QA / QC Technical eCommerce Manager

QA/QC Technical eCommerce Manager

Location: Remote, US / Miami
Reports to: Head of Engineering
About Dose

Dose is a functional wellness company offering innovative, clinically-backed supplements to consumers. A science-first approach, unique product design, and mission-orientation are just a few of the differentiating factors propelling Dose to be one of the fastest-growing companies in the health & wellness sector. Dose ’s founder, Vasu Goyal, developed Dose while observing the gap between marketed promises and functional results. We’re committed to challenging the industry with products that actually work — and taste great.
Role Overview

We’re looking for a QA/QC Technical eCommerce Manager to own digital quality across Dose ’s online ecosystem — from our Shopify Plus storefront to marketing surfaces and backend integrations.

This is a hands-on technical role where you’ll build the QA program that safeguards conversion, data integrity, accessibility, and performance. You’ll work cross-functionally with Engineering, Growth, Lifecycle, Design, and CX to help Dose ship fast without breaking checkout, analytics, or the customer experience.
You’ll be accountable for:

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Zero critical conversion defects reaching production.

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Analytics event accuracy and data integrity (≥ 99%).

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Performance and accessibility SLAs (Core Web Vitals “Good” rates; WCAG 2.2 AA compliance).

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Reliable, on-time releases with automated regression coverage.

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Rapid incident detection, clear communication, and closed-loop corrective action.

What You’ll Do
Quality Systems & Release Management

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Define and run the end-to-end QA lifecycle — requirements → test plans → automation → UAT → production verification.

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Establish go/no-go criteria for every release and maintain a stable staging environment.

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Own regression suites for storefront, checkout, account, subscription, and CMS flows.

Test Engineering & Automation

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Build and maintain automated tests (Playwright, Cypress) across critical paths and devices; integrate with CI/CD pipelines.

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Create synthetic test data (users, orders, subscriptions) and mock external services as needed.

Analytics, Tagging & Experiment QA

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Govern the data layer spec and validate events across GA4, server-side tagging, and consent states.

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Manage pixels and tags (Klaviyo, Braze, Meta, Google, RMNs) for accuracy and privacy compliance (CMP, TCPA, GDPR/CCPA).

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QA A/B tests and feature flags (Eppo, Optimizely) for bucketing, exposures, and conversions.

Content, Merchandising & SEO QA

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Pre-flight new products, promotions, and campaigns for pricing, tax, shipping, and inventory accuracy.

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Validate structured data, canonicalization, and sitemap health to maintain SEO integrity.

Performance, Accessibility & Security

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Monitor Core Web Vitals (LCP, INP, CLS) and enforce Lighthouse and performance budgets.

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Ensure WCAG 2.2 AA compliance (keyboard navigation, color contrast, alt text).

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Validate payment flows (Shop Pay, Apple Pay, Google Pay, credit cards) and maintain PCI awareness.

Monitoring, Incidents & Continuous Improvement

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Implement real-time monitoring (Sentry, uptime, log alerts) and post-release verifications.

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Lead incident triage and root-cause analyses; drive corrective/preventive actions.

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Maintain QA dashboards tracking defects, MTTR, and test coverage.

Integrations & Ecosystem QA

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QA integrations across Shopify Plus, subscriptions (Recharge or similar), reviews (Okendo), search/recommendations, ESP/SMS, and reverse-ETL pipelines.

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Validate ERP/3PL hooks that impact inventory, pricing, and delivery promises.

What You’ll Bring

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5–8 years in e-commerce QA or QA leadership, including automation for high-traffic storefronts.

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Hands-on experience with Shopify Plus (or similar), checkout/payment stacks, and subscription platforms.

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Deep knowledge of GA4, server-side tagging, data layers, and pixels.

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Proficiency with Playwright/Cypr