Property Administration Assistant

OVERVIEW
We are recruiting on behalf of our client for a Property Administration Assistant. Our client is a UK-based property management business seeking a reliable, English-speaking remote professional to support their day-to-day tenant and administrative operations. This is a fully remote position requiring consistent availability during UK business hours (GMT/BST).
The successful candidate will play a key supporting role in keeping tenant processes running smoothly, from initiating referencing checks through to managing documentation and handling maintenance-related queries. This is a straightforward but important role suited to someone who is organised, communicates clearly, and takes ownership of their responsibilities.
KEY RESPONSIBILITIES

- Initiate and follow up on tenant referencing checks in line with client procedures

- Upload, organise, and maintain documents accurately within the client's property management system

- Send tenancy-related documents to tenants for electronic signature and track completion

- Answer inbound maintenance calls, log queries, and route them to the appropriate parties

- Liaise professionally with tenants via phone and email on routine administrative matters

- Provide general administrative support to the property management team as required

- Ensure all records and documentation are kept up to date and filed correctly

REQUIREMENTS

- Matric (Grade 12) as a minimum qualification; a National Diploma or relevant NQF Level 6 qualification will be advantageous

- Excellent written and spoken English, with a clear and professional telephone manner

- Solid computer literacy, including experience with cloud-based document management or CRM systems

- Reliable fibre internet connection and a suitable, quiet home working environment

- Ability to work consistently during UK business hours (GMT/BST)

- Prior experience in an administrative, customer service, or property-related role

PREFERRED EXPERIENCE

- Experience working with a UK, US, or other international client in a remote capacity

- Familiarity with property management software or electronic signature platforms such as DocuSign or similar

- Background in property administration, lettings support, or tenant-facing customer service

- Experience handling inbound calls and managing queries in a professional setting

KEY COMPETENCIES

- Strong communication skills

- High attention to detail

- Strong organisational skills

- Ability to work independently

- Professionalism and reliability

Originally posted on Himalayas