Promo and Events Assistant - Home

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview

The Promo & Events Assistant supports the setup, execution, and optimization of promotional events and campaigns on Macys.com. This role partners closely with Site Merchandising, Marketing, Creative, Affiliate, and offshore teams to ensure promotional events, offers, content, and customer experiences are accurately configured, tested, and launched on time.

The Promo & Events Assistant supports end-to-end site execution for promotional events by coordinating event setup, validating offers, managing CRM and promotional link integration, reviewing business and customer insights, and facilitating cross-functional collaboration. This role helps ensure promotional assets, offers, content, and site experiences are implemented accurately and delivered according to plan while proactively communicating updates, execution requirements, risks, and recommendations to Site Merchandising, Marketing, Creative, Affiliate, and offshore partners.
What You Will Do

- Support the end-to-end setup and execution of promotional events and campaigns on Macys.com, ensuring offers, links, assets, and content are accurate and launch-ready.

- Coordinate CRM linking requirements for promotional events, ensuring customer-facing experiences align with event objectives and launch timelines.

- Partner with Site Merchandising, Marketing, Creative, Affiliate, and offshore teams to gather requirements, validate details, and support timely event execution.

- Validate promotional components prior to launch, including offers, promo codes, CRM links, site assets, content sequencing, and customer journeys.

- Conduct testing and quality assurance to ensure promotional messaging, links, functionality, and customer experiences perform as intended.

- Review business performance and customer insights to identify opportunities for optimization and recommend enhancements to event execution.

- Communicate event status, launch readiness, changes, risks, and key updates to cross-functional stakeholders.

- Track project milestones, follow-ups, and outstanding action items to ensure events remain on schedule and execution issues are resolved promptly.

- Provide direction and support to offshore partners by communicating priorities, sharing best practices, and reinforcing execution standards.

- Build and maintain strong cross-functional partnerships with Site Merchandising, Marketing, Creative Production, Affiliate, and offshore teams to deliver seamless promotional events and customer experiences.

- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

- In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Project & Process Management: Strong organizational skills with the capacity to manage multiple priorities, timelines, dependencies, and deliverables in a fast-paced environment.

Quality Assurance & Attention to Detail: Commitment to accuracy and executional excellence when validating promotional offers, customer journeys, site assets, links, and messaging prior to launch.

Cross-Functional Partnership: Talent for building productive working relationships across Site Merchandising, Marketing, Creative, CRM, Affiliate, and offshore teams to drive seamless execution.

Communication Skills: Clear, proactive communication style that keeps stakeholders informed of project status, launch r