Project / Program Manager

The Project / Program Manager keeps the implementation on track and manages the organisational change that agentic AI inevitably introduces. This role coordinates across technical, operations, and business stakeholders, owns the delivery timeline, and ensures that the people, process, and governance dimensions of the deployment receive the same rigour as the technology.

Accountabilities
- Delivery Ownership: Accountable for the end-to-end delivery of implementation projects on time, within scope, and within budget.
- Stakeholder & Change Management: Accountable for managing the organisational and stakeholder change that agentic AI deployments introduce across client, partner, and internal teams.
- Risk & Governance: Accountable for project risk management and for establishing, contributing to, and executing PMO processes and governance standards.
- Resource & Scope Management: Ownership of resource allocation, and of any changes to project scope, schedule, or cost.
- Team Enablement: Accountable for mentoring and providing delivery leadership to the cross-functional implementation team (Tech Lead, Developers, QA, Integrations Engineer).

Key Responsibilities
- Assist in defining project scope and objectives with all relevant stakeholders, ensuring overall project feasibility.
- Develop and maintain a detailed project plan to monitor and track progress against milestones.
- Manage relationships with the client, partners, third-party vendors, and project stakeholders.
- Perform risk management activities to identify and minimise project risks.
- Maintain project documentation (plans, status reports, RAID logs).
- Contribute to and monitor product enhancement requests arising from project requirements.
- Establish, contribute to, and execute PMO processes across the implementation practice.
- Mentor and provide day-to-day delivery leadership to the project team.