Project Manager - Client Onboarding

Project Manager, Client Onboarding

CrelioHealth Inc. · Remote (United States) · Full-time · Travel to client sites (~25–40%)

Compensation: $95,000 – $120,000 base, depending on experience + performance incentives (including incentives on expansion or referral opportunities you help close). Benefits include health coverage and PTO.
About CrelioHealth

CrelioHealth builds cloud-based laboratory information systems (LIS/LIMS) that power diagnostic labs across the United States and 2,500+ labs worldwide. Our platform runs the full lab workflow — from order booking and specimen tracking through result reporting, patient engagement, billing, and inventory — for physician office labs, hospital labs, reference labs, and direct-to-consumer testing companies. We are HIPAA-compliant, SOC 2 and ISO 27001 certified, and growing quickly in the US market.
The Role

When a lab signs with CrelioHealth , you are the person who turns that signature into a running lab. You will own client onboarding end to end: planning the implementation, configuring the rollout with our product and support teams, training lab staff, managing the go-live, and making sure the client is delighted enough to expand and refer. You are the face of CrelioHealth from kickoff to steady state.

This is not a sales role. You carry no quota and you will never cold-call. But onboarding is where trust is built, and trust is where growth comes from. We want someone who can confidently present the platform, handle a skeptical lab director, and spot the moment a client is ready for another module or another location — and who earns incentives when those opportunities convert.
What You Will DoOwn implementations

- Lead onboarding projects for new US clients — single-site labs through multi-location networks — from kickoff through go-live and handover to support.

- Build and run the implementation plan: scope, milestones, data migration, instrument interfaces, integrations (EHR/EMR, billing, HL7/FHIR), user setup, and validation.

- Coordinate internal teams (product, engineering, support) and client stakeholders (lab directors, pathologists, techs, front-desk, billing, IT) to keep every go-live on schedule.

- Travel to client sites for kickoffs, go-lives, and training — roughly 25–40% of your time, varying with the project calendar.

Make clients successful

- Train lab staff on real workflows — accessioning, worklists, QC, reporting, patient portal — and adapt the training to how each lab actually operates.

- Anticipate and manage change resistance: a lab switching its LIS is changing how everyone works, and you will guide them through it.

- Track onboarding health (time-to-go-live, adoption, early ticket volume) and report status honestly to clients and leadership.

Champion the platform

- Present and demo CrelioHealth confidently — to the client team that signed, and to the wider staff who did not choose it but must love it.

- Identify expansion opportunities during onboarding (additional modules, locations, or referrals) and hand them to the growth team — with incentives for you when they close.

- Feed what you learn on the ground back into product and our onboarding playbook, which you will help write.

What We Are Looking For (Must-haves)

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4–7 years of project management experience , with at least 2 years implementing or onboarding software for external clients.

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Healthcare experience is required ; hands-on time in a clinical laboratory or laboratory environment is strongly preferred — as a lab tech, lab manager, LIS analyst, or implementer of lab systems (LIS/LIMS, EHR, RCM).

- Fluency with lab operations concepts: specimen lifecycle, accessioning, QC/QA, instrument interfacing, CLIA/CAP context, HIPAA, and result reporting.

- Excellent presenter and communicator — comfortable running a room of skeptical clinicians, and equally comfortable on a video call with a solo lab owner.

- Structured and self-managing: you can run multiple concurrent o