Product Owner/Manager

Job Description

MedCerts – a Stride Inc. company (NYSE: LRN) – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 35,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com.

Reporting to the Head of Product Management and QA, this position supports MedCerts’ Salesforce and learning management system (LMS) teams. The role participates in the full software development lifecycle, from identifying business needs and defining requirements through testing, deployment, and post-release support.

This person will work closely with stakeholders, product management, developers, administrators, and QA to translate business needs into clear, actionable requirements. Responsibilities include facilitating requirements discussions, supporting prioritization across stakeholder groups, writing detailed user stories, coordinating changes across systems, reviewing test cases, and coordinating and performing user acceptance testing.

The ideal candidate is curious, analytical, and detail-oriented, with the ability to understand complex business processes, identify opportunities for improvement, and communicate effectively with both technical and nontechnical audiences.
GENERAL DUTIES AND RESPONSIBILITIES

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Collaborate with internal stakeholders to understand business needs, clarify problems, and document requirements and desired outcomes.

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Evaluate requests to identify dependencies, process impacts, and implications for data and connected systems.

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Support backlog prioritization by assessing business value, urgency, student impact, risk, and implementation effort.

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Translate requirements into detailed user stories with clear acceptance criteria.

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Coordinate work across Salesforce, the LMS, and connected systems to ensure a consistent experience and reliable data flow.

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Develop workflow diagrams and business process documentation to explain current processes and proposed improvements.

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Build subject matter expertise in assigned business areas and software products.

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Proactively recommend technology and process improvements that increase efficiency, simplify workflows, and improve the student experience.

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Partner with developers, administrators, and QA throughout implementation to clarify requirements and resolve questions.

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Review test cases for alignment with requirements and acceptance criteria.

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Perform end-to-end testing and coordinate and conduct user acceptance testing with business stakeholders.

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Triage and reproduce defects, document findings, and help determine remediation priorities.

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Serve as an escalation point for production issues and coordinate investigation and resolution with the appropriate teams.

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Conduct software demonstrations and write release notes that clearly communicate changes and business impacts.

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Maintain accurate documentation and validate that delivered solutions meet the inten