Product Designer, Level 1

The John Gore Organization (JGO) is a leading presenter, distributor, and marketer of Broadway theater worldwide. Led by owner John Gore, a record 27-time Tony Award winner and Emmy Award recipient, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com, Group Sales Box Office, and Broadway Brands. JGO presents live theater in more than 45 cities across North America, as well as on Broadway, Off-Broadway, London’s West End, Japan, and China. Its productions have earned Tony Awards in every producing category, along with numerous Drama League, Drama Desk, and Olivier Awards. The organization is committed to expanding access to the arts and supporting theater education initiatives that inspire and develop the next generation of artists, audiences, and industry leaders. John Gore also oversees John Gore Studios, a British film and television studio dedicated to preserving iconic heritage IP and championing new storytelling.

We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.

$90,000 - $140,000/annually
FLSA Status: Exempt
Summary
The UX Designer supports the day-to-day design and improvement of JGO’s digital products across the customer journey, from show discovery and ticket purchasing through order management and customer support. Responsibilities include translating business and user needs into flows, wireframes, prototypes, and high-fidelity interfaces; collaborating with designers, engineers, product owners, and stakeholders; addressing requirements and edge cases; and contributing to accessible, consistent design systems across products.

The objective of the role is to make complex experiences feel simple, clear, and trustworthy for a wide range of theatergoers. By improving usability, supporting efficient purchasing journeys, and creating scalable design solutions, the UX Designer helps JGO attract and serve more customers, strengthen engagement and confidence, and deliver digital experiences that can grow across its brands and markets.
Duties and Responsibilities
User Experience and Interface Design

- Design user flows, wireframes, prototypes, and high-fidelity interfaces across browsing, discovery, ticket purchasing, order management, and customer-support experiences.

- Translate user needs, business goals, and technical requirements into clear, practical design solutions.

- Apply strong principles of layout, typography, visual hierarchy, interaction design, and responsive design.

- Consider a wide range of users, use cases, real-world constraints, and edge cases throughout the design process.

Design Systems and Production

- Contribute to the creation, documentation, and maintenance of design systems across multiple products.

- Create and update reusable components, patterns, and design specifications that promote consistency and scalability.

- Complete detail-oriented production work with a high degree of accuracy, organization, and quality.

- Prepare clear design assets and documentation to support successful engineering implementation.

Collaboration and Implementation

- Collaborate closely with the Lead Designer, engineers, product owners, stakeholders, and internal and external partners.

- Participate in design reviews, working sessions, and constructive critiques.

- Communicate progress, decisions, dependencies, and obstacles clearly, early, and consistently.

- Partner with engineers throughout implementation to clarify design intent, resolve issues, and refine the final experience.

Usability, Accessibility, and Quality

- Help simplify complex systems and requirements into experiences that feel clear, efficient, and trustworthy.

- Incorporate accessibility considerations and established standards into design decisions.

- Review implemented experiences for usability, visual consistency, accuracy, and alignment with approved designs.

- Identify opportunities to improve