Processing Analyst

About World Business Lenders (www.wbl.com)

World Business Lenders (WBL) is proud to offer short-term, real estate-backed commercial loans to a diverse range of small and medium-sized businesses across the United States, especially those who may find it challenging to secure traditional financing.

Typically, the work schedule is from 9:00am to 6:00pm Eastern Time, Monday through Friday, though there might be times when additional hours are needed to meet business demands.

We’re looking for someone with strong communication skills in English, both spoken and written.
- Please note that all resumes should be submitted in English.

About the Role
- Manage condition clearing and documentation workflows.
- Monitor pipeline progression and operational SLAs.
- Ensure loan files meet quality and completeness standards.
- Coordinate activities across underwriting, title, valuation, and closing.
- Resolve operational bottlenecks and escalations.
- Maintain workflow controls and process documentation.
- Drive operational efficiency and service improvements.

Typical Day-to-Day :

The Processing Analyst's day is focused on moving assigned loan files forward, communicating with customers and internal teams, and making sure all required information and documentation is completed accurately and on time.
- Daily
- Review assigned files and prioritize urgent or time-sensitive items.
- Contact customers and follow up on outstanding documents or information.
- Review documents received and identify missing or inconsistent information.
- Update loan files and notes with current status and next steps.
- Respond to Underwriting requests and work on outstanding conditions.
- Communicate with Sales regarding file status, issues, or delays.
- Coordinate with Closing, Title, Valuation, Legal, or other teams as needed.
- Provide customers with updates and explain outstanding requirements.
- Monitor files for potential delays and take action or escalate when necessary.

- Weekly
- Review the full pipeline and prioritize files based on stage, urgency, and outstanding requirements.
- Follow up on aging files and unresolved conditions.
- Ensure files moving to Underwriting or Closing are complete and ready.
- Review upcoming closings and confirm all required steps are on track.
- Follow up on outstanding closing items, including signatures, verification, and insurance requirements.
- Keep Sales and other relevant teams informed of material changes or expected delays.
- Review personal performance against Processing SLAs and quality expectations.
- Overall ownership: The Analyst is responsible for knowing the status of every assigned file, knowing what is outstanding, following up without being reminded, and keeping the file moving to the next stage.

Key Responsibilities:
- The Processing Analyst owns assigned loan files from receipt through Underwriting and, for approved loans, through Closing.
- Review files, contact customers, and conduct interviews to understand the business, property, ownership, debts, and loan purpose.
- Identify potential eligibility, documentation, or other issues early and escalate when necessary.
- Collect, review, and organize required business, legal, property, ownership, guarantor, and insurance documents.
- Work closely with Underwriting to provide requested information and clear conditions.
- Keep customers and Sales updated on file status, outstanding requirements, and material issues.
- Coordinate with Closing, Title, Valuation, Legal, and other teams to keep files moving.
- Manage required closing steps, including notary coordination, loan document execution, confirmation calls, final ID verification, and insurance updates.
- Maintain accurate file records and follow up on outstanding items until resolved.
- Meet established Processing SLAs, quality standards, and documentation requirements.

Key Internal & External Interactions

The Processing Analyst will work regularly with the following teams